Dealership Service Advisor - Toyota of Paris

Sonic Automotive•Paris, TX

2d•$50,000 - $65,000•Onsite

About The Position

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Toyota of Paris is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities! Our associates are happy to work here because we boast the lowest turnover in the industry, provide award winning training, are committed to developing and promoting within the company, offer competitive benefits, encourage peer to peer teamwork and recognition, and provide special benefits to purchasing and leasing a car, and personal automotive concierge service.

Requirements

All applicants must be authorized to work in the USA.
Valid drivers license and clean driving record.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Nice To Haves

Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
ASE certification preferred.
Sales experience (in a retail or dealership environment).

Responsibilities

Schedule service appointments and greet customers in a timely, friendly manner. Obtain customer and vehicle data prior to arrival when possible.
Provide accurate written cost estimates for labor and parts, establish promised completion times, and obtain proper authorization before performing any additional repairs.
Monitor repair progress throughout the day and contact customers regarding any changes to estimates or timelines, explaining cost and time requirements in detail.
Test-drive vehicles or refer to the test technician as necessary to ensure quality service delivery.
Advise customers on vehicle maintenance in accordance with manufacturer specifications to maximize vehicle longevity.
Maintain Customer Satisfaction Index ratings comparable to manufacturer, zone, or branch averages.
Understand and follow federal, state, and local regulations, including hazardous waste disposal and OSHA requirements.
Follow all company safety policies and procedures, and immediately report any accidents to a manager or supervisor.