Dealership Service Advisor - Chevrolet GMC Dealership

Duke Chevrolet GMC•Suffolk, VA

5h•Onsite

About The Position

Duke Chevrolet GMC is searching for an outstanding experienced service advisor with excellent people skills. Being the first point of contact you need to be well-versed in helping customers with vehicle needs, technical questions, technician scheduling and most important, exceptional customer service! From greeting vehicle owners in the service lane to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Which also includes our team that is made up of people with great caring attitudes, outstanding listening skills and team players. We expect our customers and our team members to have a great experience at Duke. If you are looking for an opportunity to work for a fast growing, still family owned dealership, Duke Automotive is for you! We are one of the highest CSI and Net Promoter dealerships along with high retention for Chevy and GMC in the area. Happy employees make happy customers, and we believe our employees are our greatest asset and reward individuals who are ready to work hard, be positive and stay motivated. At Duke Automotive, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results. What life is like at Duke. We have a saying, "we're all the Duke family", and we mean that, after all we are at work longer than we are typically at home. Our team members work experience at Duke is just as important to us as our customers experience. We treat our team with great respect and a positive environment that everyone can appreciate. We provide training, coaching and mentoring on your job skills and processes, as well as people skills and working together. We like to have fun and reward our team for great work. Expect to enjoy cook outs, food trucks, concert ticket drawings, and we pay you for taking the day off for your birthday on top of your normal paid time off! After all, its your special day! Give us a chance to meet U, we know Duke is a great home for your career!

Requirements

3 year minimum as a service advisor
Outstanding Communication skills with customers and you team members
Demonstrated ability to manage others
Excellant DMS and Repair Order writing skills
Time management skills
Fantastic phone skills
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen

Responsibilities

Ensure that customers have the best experience through prompt, courteous, and effective help
Take ownership of the customer's experience by carefully listening and helping customers
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Be able to relay the customers information to the technician
Distribute work between technicians efficiently