Dealership Express Lane Service Advisor

Sanderson Ford•Glendale, AZ

17h•Onsite

About The Position

Sanderson Ford is looking for a driven, customer-focused Express Lane Service Advisor to serve as the face of our quick service department. In this role, you'll be the primary contact for customers from the moment they pull in, guiding them through the service process with clear communication, accurate documentation, and a commitment to getting them back on the road with confidence. Sanderson Ford is a consistent President's Award winner and Ford's most decorated dealership for customer satisfaction — if you share that standard, we want to talk.

Requirements

Prior customer service experience required
Solid automotive knowledge and the ability to think through problems under pressure
Track record of delivering exceptional, consistent service
Energetic, upbeat, and professional in all customer interactions
Comfortable learning new software and dealership management systems
Committed to building a long-term career with a growing organization
Able to lift up to 50 lbs and remain active throughout a full shift
Performs well in a high-volume, fast-paced environment
High school diploma or equivalent
Must be able to pass background and drug screenings

Nice To Haves

Ford or dealership background a plus

Responsibilities

Make a strong first impression by greeting every customer promptly and professionally
Collect customer and vehicle information accurately at the point of arrival
Listen carefully and document vehicle concerns as described by the customer
Recommend appropriate maintenance based on mileage, vehicle age, and service history
Build transparent repair estimates and clearly walk customers through expected costs
Set realistic timelines and maintain consistent communication throughout the service visit
Track vehicle progress across the service lane and proactively update customers
Verify that completed invoices align with repair orders before presenting to the customer
Address any questions or concerns about repairs, services, or charges with clarity and professionalism