Part-Time Dealership Attendant

Carvana • San Diego, CA

4d • Onsite

About The Position

As a Customer Advocate in Dealership Operations, you will represent Carvana and CDJR and own the end-to-end customer experience for walk-in and appointment-based shoppers in the Sacramento showroom. You will help deliver a transparent, single-price, no-haggle, low-pressure vehicle-buying experience grounded in customer service, trust, and simplicity. The role involves guiding customers through vehicle selection and purchases, serving as a CDJR product resource, supporting sales and post-sale relationships, and maintaining dealership inventory and lot presentation. Work takes place indoors and outdoors, with occasional exposure to inclement or extreme weather and physically demanding tasks. The stated part-time shifts are either 9 a.m.–5 p.m. or 11 a.m.–7 p.m.; team members must be available to work any day of the week, and weekends are required.

Requirements

• At least 2 years of customer-facing experience.
• Must be at least 21 years of age.
• Must possess a valid driver's license.
• Must be able to read, write, speak, and understand English.
• Able to work the stated shift options and be available 7 days a week; weekends are required.
• Able to walk, stand, and sustain physical activity for extended periods, including 8 or more hours.
• Able to reach, twist, kneel, crouch, climb, balance, and squat.
• Able to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
• Frequent driving requires excellent visual acuity and manual dexterity.
• Passion for exceptional customer service; detail-oriented, organized, and accountable; communicates effectively in person and digitally; comfortable learning new platforms and systems.
• Knowledge of CDJR products and automotive trends, or willingness to become knowledgeable.

Responsibilities

• Serve as the primary showroom contact, guiding customers from initial inquiry through sale and post-sale follow-up.
• Assist customers in person and through phone, email, and text to understand their needs.
• Facilitate showroom visits and test drives as needed, based on customer preferences.
• Help customers finalize vehicle selections and place orders from dealership inventory or online platforms.
• Set up app connectivity and explain warranty and maintenance information.
• Respond promptly to inbound leads and provide helpful, action-oriented support to move customers through the sales funnel.
• Stay current on CDJR OEM training, product updates, and the CDJR lineup, and serve as a product specialist.
• Answer vehicle-related questions and help customers make informed purchase decisions.
• Guide customers through in-dealership Carvana.com sales using Carma, Cruise Control, and other proprietary tools.
• Guide customers through Carvana New Car pickup and STC drop-off processes.
• Build relationships with local businesses to support CDJR fleet sales.
• Follow up after sales at ownership milestones, answer questions, assess satisfaction, and build long-term customer relationships.
• Keep the sales lot clean, organized, and visually appealing; park and align vehicles and ensure correct key tags and clean interiors and exteriors.
• Review and scan inventory to maintain quality and accurate location tracking.
• Perform physically demanding tasks such as detailing vehicles and loading or unloading vehicles onto the Vending Machine.

Benefits

• Competitive, performance-based compensation, with a stated pay range of $22–$24 per hour.
• 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• Performance-based advancement and merit opportunities through the Careers Not Jobs program.
• Carvanafit Wellness Program.
• Free mental health support through Supportlinc.
• Paid time off (7.5 days).
• Internal growth and professional development opportunities.
• Location-specific performance-based incentive programs may be available.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed