Part-Time Dealership Attendant

Carvana • San Diego, CA

5d • $22 - $24 • Onsite

About The Position

Carvana is hiring a part-time Customer Advocate, Dealership Operations, to serve as the face of Carvana and CDJR in its Sacramento showroom. The role owns the end-to-end experience for walk-in and appointment-based shoppers, delivering a transparent, single-price, no-haggle, low-pressure vehicle-buying experience. Customer Advocates guide customers with respect and empathy, provide expert vehicle guidance, and help customers feel confident and cared for throughout their purchase.

The role combines showroom customer service and sales support with post-sale relationship management and inventory-lot upkeep. Advocates assist customers in person and through phone, email, and text; facilitate showroom visits and test drives; support vehicle selection and order placement; and provide app-connectivity setup, warranty, and maintenance information. They also support online and in-dealership sales using Carvana tools, guide customers through vehicle pickup and drop-off processes, and build local business relationships to support fleet sales.

The position includes physically demanding work, such as detailing vehicles and loading or unloading vehicles onto a Vending Machine. Work takes place indoors and outdoors, with occasional exposure to inclement or extreme weather. The stated shifts are either 9 a.m.–5 p.m. or 11 a.m.–7 p.m.; team members must be available to work seven days a week, and weekends are required. The role is not eligible for visa sponsorship.

Requirements

• At least 2 years of customer-facing experience.
• Passion for providing exceptional customer service.
• Detail-oriented and organized, with a strong sense of ownership and accountability.
• Excellent in-person and digital communication skills.
• Comfort learning new platforms and systems quickly.
• Knowledgeable about CDJR products or eager to become an expert in CDJR products and automotive trends.
• Able to perform physically demanding tasks, including detailing vehicles and loading or unloading vehicles.
• Able to walk, stand, and sustain physical activity for extended periods of time (8+ hours).
• Able to read, write, speak, and understand English.
• Able to reach with arms, twist, kneel, crouch, climb, balance, and squat.
• Able to grasp, carry, lift, push, and pull items weighing 50 pounds.
• Excellent visual acuity and manual dexterity for frequent driving.
• At least 21 years of age and possess a valid driver's license.
• Available to work seven days a week; weekends are required.

Responsibilities

• Serve as the primary showroom contact, guiding customers from initial inquiry through sale and post-sale follow-up.
• Work with customers in person, by phone, email, and text to understand their needs; facilitate showroom visits and test drives as needed.
• Help customers finalize vehicle selection and place orders from dealership inventory or online platforms.
• Set up app connectivity and provide detailed warranty and maintenance information.
• Respond promptly to inbound leads and provide action-oriented support to move customers through the sales funnel.
• Stay current on CDJR products, OEM training, and product updates; answer customers’ vehicle-related questions.
• Guide customers through real-time in-dealership Carvana.com sales using tools such as Carma and Cruise Control.
• Guide customers through Carvana New Car pickup and STC drop-off processes.
• Build relationships with local businesses to drive CDJR fleet sales.
• Check in with customers at key ownership milestones, maintain regular communication, answer follow-up questions, and foster long-term relationships.
• Keep the sales lot clean, organized, and visually appealing; park, align, and merchandise vehicles with proper key tags and clean interiors and exteriors.
• Regularly review and scan inventory to maintain quality and accurate location tracking.
• Perform physically demanding tasks, including vehicle detailing and loading or unloading vehicles onto the Vending Machine.

Benefits

• Competitive performance-based compensation, with a stated pay range of $22–$24 per hour.
• 401(k) with Carvana match.
• Opportunity for overtime during busy seasons.
• Performance-based advancement and pay increases through the Careers Not Jobs program, including eligible increases of $0.50 every 90 days.
• Carvanafit Wellness Program.
• Free mental health help through Supportlinc.
• 7.5 days of paid time off.
• Internal growth and professional development opportunities.
• Potential additional location-specific performance-based incentive programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed