DEALER

Caesars Entertainment•Pompano Beach, FL

21h•Onsite

About The Position

This role involves managing high-volume customer interactions with an outgoing, upbeat, and cheerful demeanor. The Dealer is responsible for building guest relations throughout each shift by engaging with customers, making them feel welcome and comfortable, and encouraging repeat visits. A key aspect of the position is providing superior guest service, positively influencing interactions with both guests and employees, and demonstrating resilience in handling difficult guests and various business conditions. The Dealer must also work effectively and courteously with fellow employees.

Requirements

Proficiency in dealing Poker.
Ability to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Ability to deal with high-volume customer interactions.
Ability to be consistently outgoing, upbeat, and cheerful.
Ability to build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Ability to provide superior guest service and positively affect interactions with guests and employees.
Resiliency to deal with difficult guests in all types of business conditions.
Ability to work effectively and courteously with fellow employees.
Ability to monitor customer play for cheating scams and suspicious variations in play.
Ability to answer questions about game rules and casino policies.
Familiarity with Title 31 guidelines.
Understanding and utilization of suspicious activity reports for casinos (SARC) when necessary.
Complete knowledge of all casino events and promotional activities.
Ability to keep work area in a clean and orderly manner.
Ethical adherence to regulatory, departmental, and Company policies.
Ability to handle routine customer complaints and incidents.
Appropriate discretion to identify situations requiring the attention of supervisory personnel.
Ability to resolve all situations in a manner that maintains positive guest relationships.
Ability to assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

Responsibilities

Deal Poker proficiently.
Assist guests with seating and chip distribution.
Deal the game and monitor table finances at all times.
Control gaming cards and equipment.
Monitor customer play for cheating, scams, and suspicious variations.
Answer questions regarding game rules and casino policies.
Be familiar with Title 31 guidelines and utilize suspicious activity reports (SARC) when necessary.
Maintain complete knowledge of all casino events and promotions, and assist as needed.
Keep the work area clean and orderly.
Adhere to all regulatory, departmental, and Company policies ethically, and ensure others do the same.
Handle routine customer complaints and incidents, using discretion to identify situations requiring supervisory attention, and resolving issues to maintain positive guest relationships.
Assist in maintaining a clean casino by disposing of guest-left items like cups, glasses, and bottles.