COCO Dealer School

Hard Rock Hotel & Casino Ottawa•Coconut Creek, FL

12d•Onsite

About The Position

Responsibilities include, but are not limited to performing the functions of a Dealer on an assigned shift. Responsible for dealing an assigned game in accordance with established policy and procedures. Conducts the assigned game with respect to Seminole Gaming’s Compliance and Regulations and procedures. Responsible for customer satisfaction and enjoyment on a particular assigned table game. Provides superior customer service, positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Provides prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures. As called upon, explains aspects of various games to gaming patrons. Processes all cash and maintains proper handling and accounting for assigned property items. Maintains familiarity with other gaming and entertainment/service activities for the guests, in order to provide information and correct answers to questions. Maintains an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department. Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused Treat Guests with a sense of caring and individuality while effectively identifying their specific needs Inform Supervisor of Guest needs which may require special accommodations Show special recognition of frequent Guests Maintain a safe, clean and comfortable environment for Guests at all times Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return Present a neat, clean and well-groomed appearance at all times Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility Promote positive public relations and create an enjoyable atmosphere for all Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations Maintain a professional and positive relationship with vendors, Guests and co-workers Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations Proficiently deal Black Jack.

Requirements

Must possess a certificate of completion from an accredited Gaming School or equivalent.
Must have knowledge of Seminole Gaming’s Compliance and Regulations, as well as Policies & Procedures.
Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.
Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Frequently required to stand and walk.
Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.
Final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended.
Background checks may include, but are not limited to: Credit Check, Criminal Background Check.

Nice To Haves

Preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.
Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Responsibilities

Performing the functions of a Dealer on an assigned shift.
Dealing an assigned game in accordance with established policy and procedures.
Conducting the assigned game with respect to Seminole Gaming’s Compliance and Regulations and procedures.
Ensuring customer satisfaction and enjoyment on a particular assigned table game.
Providing prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing while adhering to established standard policies and procedures.
Explaining aspects of various games to gaming patrons.
Processing all cash and maintaining proper handling and accounting for assigned property items.
Maintaining familiarity with other gaming and entertainment/service activities for the guests, in order to provide information and correct answers to questions.
Maintaining an intimate and sound understanding of all standards, policies, and procedures, including general policies and procedures of the Table Games Department.
Creating and ensuring a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused.
Treating Guests with a sense of caring and individuality while effectively identifying their specific needs.
Informing Supervisor of Guest needs which may require special accommodations.
Showing special recognition of frequent Guests.
Maintaining a safe, clean and comfortable environment for Guests at all times.
Consistently welcoming Guests, thanking them for their patronage, seeking ways to make them comfortable and expressing the desire to have them return.
Presenting a neat, clean and well-groomed appearance at all times.
Maintaining constant awareness of services, promotions, and events offered at the facility and informing Guests.
Handling Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility.
Promoting positive public relations and creating an enjoyable atmosphere for all.
Inspecting and ensuring a clean, safe working environment, notifying appropriate departments to handle deficient situations.
Maintaining a professional and positive relationship with vendors, Guests and co-workers.
Creating a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance.
Exhibiting conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Demonstrating a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns.
Ensuring prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Proficiently dealing Black Jack.