Dealer - Table Games

Hard Rock International•Sacramento, CA

14h•Onsite

About The Position

Under the direction of the Table Games Floor Supervisor, the Team Member is responsible for proficiently dealing games as assigned. This role requires experience in dealing one of the major games (Craps, Tiles, or Roulette) in addition to at least three of the minor games (Blackjack, Baccarat, and Poker Derivatives). The Dealer creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment, actively building and retaining guest relations and acting as a mentor to team members to provide superior guest service. They deal cards accurately and at a pace defined by the supervisor/guests at the table, taking and paying bets accurately and according to standard. The Dealer follows department and company policies and standard operating procedures (SOPs), including those relating to Hard Rock’s business ethics and all regulatory requirements. They deliver an exceptional guest service experience that promotes guest satisfaction & enjoyment, and maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity and performance, as well as Team morale. The Dealer supports the Hard Rock culture and Team philosophy within the department and throughout the property, amicably resolving guest concerns whenever possible and reporting to the direct supervisor complaints, issues or problems that are outside their ability or authority to resolve. They ensure the protection of customer's rewards and credit lines, and maintain confidentiality of all Hard Rock trade secrets and proprietary information. The Dealer demonstrates actions and behaviors that reinforce the Company's mission, ensures prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations, and shows a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Other duties may be assigned.

Requirements

Experience in dealing one of the major games: Craps, Tiles, or Roulette in addition to at least three of the minor games: Blackjack, Baccarat, and Poker Derivatives.
Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
Must be at least twenty-one (21) years of age.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

Prior experience in the Gaming industry strongly preferred.
Prior experience in Tribal Gaming preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Deal cards accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard.
Follow department and company policies and standard operating procedures (SOPs) including those relating to Hard Rock’s business ethics and all regulatory requirements.
Deliver an exceptional guest service experience that promotes guest satisfaction & enjoyment.
Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity and performance, as well as Team morale.
Support the Hard Rock culture and Team philosophy within the department and throughout the property.
Amicably resolve guest concerns whenever possible and report to the direct supervisor complaints, issues or problems that are outside ability or authority to resolve.
Ensures the protection of customer's rewards and credit lines.
Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
Demonstrate actions and behaviors that reinforce the Company's mission.
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Show a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Perform other duties as assigned.