Dealer Warranty Support Representative (Remote)
About The Position
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Sustainability is not just how we do business—it is our business. We are looking for individuals who dare to look at the world's challenges and see impactful possibilities and want to contribute to making a better future. We invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home.
Requirements
- Associates degree or equivalent.
- 3 to 5 years customer service-related experience required.
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Attention to detail and ability to manage work between multiple systems.
- Problem-solving and analytical skills
- Ability to accurately document and record customer information and claim requirements.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficient in using computer applications and software for data entry and claim processing.
- Maintain a working knowledge of warranty terms, warranty process and procedure.
Nice To Haves
- Strong knowledge of warranty systems and procedures is preferable.
Responsibilities
- Review and process warranty claims and order requests submitted by dealers and technicians, ensuring all necessary information and documentation is provided.
- Assist customers with requests for warranty lookup, order investigation, and credit research.
- Assist customers in troubleshooting warranty-related issues, working closely with both the customer, supply store and warranty teams to find appropriate solutions.
- Maintain professional and effective communication with customers and internal support teams, providing updates on claim status, answering questions regarding warranty terms and guidelines, and addressing concerns in a timely manner.
- Ensure a high level of customer service by promptly responding to dealer inquiries, resolving issues, and maintaining positive relationships with customers.
- Handle and resolve complaints within the warranty guidelines.
- Provide quick and efficient response to inquiries regarding warranty, order tracking, and credit completion.
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution
- 15 vacation days
- 9 paid holidays
- 3 floating holidays
- Sick leave
- Additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
