Dealer Training Instructional Designer

PACCAR•Denton, TX

2d•Onsite

About The Position

Provide high quality, relevant and effective training curriculum for Peterbilt dealership personnel that contributes to the success of our dealers and customers. Develop training that is uniquely Peterbilt and reflects the caliber of the products we manufacture and the dealer network we support. Collaborate with Peterbilt Instructors, Field Service, and Subject Matter Experts to ensure our training content is accurate.

Requirements

Bachelor's Degree in Instructional Design, Business, Marketing/Communications, or Education required.
5 years of experience in developing, designing, and delivering technical training content.
Experience in computer-based training development using products to include Articulate Storyline and Adobe Photoshop, InDesign, and others.
Excellent verbal and written communication skills including creation and delivery of presentations and training programs.
Strong organizational and project management skills. Ability to manage multiple projects simultaneously.
Ability to effectively interface with Subject Matter Experts across multiple departments and Peterbilt management.
Strong PC skills to include Word, Excel, and PowerPoint.
Attitude of continuous improvement and ability to handle multiple priorities.

Nice To Haves

Spanish and/or French language both oral and written a plus.
Strong understanding of trucking/automotive industry, dealerships and/or supplier networks.
Experience with Heavy truck, automotive, or heavy equipment.

Responsibilities

Work with dealers, dealer development, field service, customer service, program management, and engineering to identify and develop training to meet the needs of dealership personnel in managing Peterbilt dealerships and servicing Peterbilt vehicles and PACCAR engines. This includes classroom, recorded and live web-based training, videos, workbooks, and other training methods for most effectively providing tangible skills needed for dealership personnel in the performance of their jobs.
Manage the curriculum development process for new training programs, update existing training content to ensure it is current and relevant, develop and maintain the department’s processes and procedures, and oversee the organization and storage of the department’s training content.
Develop and publish interactive on-demand and live online training. This includes recording, editing, graphic design, video, and photography.
Develop content for classroom training including workbooks, hands-on activities, exams, instructor guides, class checklists, and e-library materials. Adjust content and materials for continuous improvement.
Manage the content and development of the Peterbilt quarterly service department newsletter and workbook program. This includes identifying, writing articles, and editing content for print and online distribution.
Work with an outside vendor to manage the training content of the Peterbilt Dealer Academy Learning Management System. Manage the design/layout, content, and reporting associated with the Dealer Academy.
Perform miscellaneous project work and other duties as assigned.

Benefits

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short- and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is also eligible for a holiday gift.