Dealer Support Specialist

CH3 SOLUTIONS LLC•Dalton, GA

23h•$18 - $20•Onsite

About The Position

The Dealer Support Specialist is responsible for supporting a network of both existing and new customers (Dealers/Intercompany) to facilitate an outstanding customer experience. The Dealer Support Specialist will utilize telephone and email to communicate with our customers and must possess exceptionally strong consultative selling skills coupled with problem solving abilities. Communication is vital in our industry and therefore you must excel at both verbal and written correspondence with our customers. The position reports directly to the Business Director.

Requirements

Excellent customer service and communication skills
Organizational skills and attention to detail
Time management with a proven ability to meet deadlines
Minimum of 1 year experience with Microsoft Office Suite
High school diploma or equivalent

Responsibilities

Provide best in class customer service
Champion the RG/VersaCourt brands
Field incoming telephone calls in a timely manner to assist VersaCourt dealers’/Intercompany needs
Assist with the assignment of web leads in a timely manner to the appropriate person(s) and follow up within a designated timeframe to ensure the customer has been contacted and pleased with our representation
Provide personal sales forecasts as requested by management
Assist dealers with quotations and product information as requested
Work to solve problems and/or complaints that could arise
Provide counseling related to new products, changes, and any pertinent corporate communications that might be applicable to our dealers
Own your position – make suggestions and recommendations that will make us better as a company
Possess strong teamwork skills and ability to work across multiple departments
Responsible for additional duties and accountabilities that will be assigned as needed.