Dealer Support Liaison
About The Position
Mobility Global, a part of automotiveMastermind, is a leading data and technology provider in the automotive industry. Founded in 2012, the company enhances salesperson efficiency through Actionable Intelligence and personalized experiences. By combining behavioral predictive analytics, targeted marketing, and expert consulting, automotiveMastermind empowers dealers and OEMs to integrate data and intelligence with personalized insights. The company operates with a creative and entrepreneurial culture, working in collaborative groups rather than traditional hierarchies. Their proprietary software-as-a-service helps automotive dealerships and sales teams predict customer buying behavior, understand purchase motivations, and identify the most effective offers to close sales. Their micro-marketing engine then delivers targeted messages to customers at the optimal time, improving conversion rates and ROI.
Requirements
- Bachelor's degree or equivalent customer support, technical support, or account management experience.
- Strong customer service and communication skills with the ability to build positive customer relationships.
- Excellent problem-solving and troubleshooting abilities with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable learning and explaining technical concepts to both technical and non-technical users.
- Experience documenting troubleshooting steps and issue resolution within a ticketing system.
- Working knowledge of Microsoft Excel and related productivity tools.
- Strong organizational skills and commitment to maintaining confidential information.
- Demonstrated ability to work independently and as part of a collaborative team.
Nice To Haves
- Experience working with databases or SQL is a plus.
- Experience with customer support platforms, call center tools, or CRM systems is preferred.
- Automotive industry experience is preferred.
- Technical proficiency with SQL, LINQPad, CRM systems, support tools, reporting platforms, or similar technologies is preferred.
Responsibilities
- Serve as the first point of contact for dealership partners and internal teams, providing timely and professional support via ticketing systems, email, phone, chat, and video conferencing.
- Troubleshoot and resolve routine product, account, and technical issues, escalating complex issues to appropriate teams when necessary.
- Document customer interactions, troubleshooting steps, resolutions, and escalation details within the ticketing system.
- Develop and maintain knowledge of automotiveMastermind products, processes, and best practices to effectively support customers.
- Build positive relationships with internal and external customers by delivering exceptional service and setting clear expectations throughout issue resolution.
- Contribute to knowledge base articles, FAQs, and internal documentation to improve team efficiency and customer experience.
- Identify recurring customer issues and communicate trends, feedback, and improvement opportunities to internal stakeholders.
- Support company initiatives and continuously seek opportunities to improve processes, customer satisfaction, and operational efficiency.
- Develop a strong working knowledge of automotiveMastermind products, systems, and processes.
Benefits
- Competitive compensation package, including base salary and incentive opportunities where applicable.
- Comprehensive health and wellness benefits for employees and eligible dependents.
- Retirement savings programs, including company matching contributions where available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
