Dealer Services Specialist II

Cox Enterprises • Matteson, IL

8d • $22 - $33 • Onsite

About The Position

The Dealer Services Specialist II plays a pivotal role in building and maintaining client relationships, offering tailored solutions and proactive support. They collaborate closely with sales teams and internal departments to efficiently meet client needs. Serving as a sales agent, they provide consultative support to enhance sales performance and foster productive communication with dealers. Key responsibilities include coordinating sale processes, utilizing data for successful transactions, and educating clients on auction processes and available services. Effective prioritization and professionalism are fundamental attributes for success in this role.

Requirements

• High School Diploma or GED, plus 3 years of experience (or) an equivalent combination of education/certification beyond HS and 3 years of experience, or 5 years of related experience
• Strong professional verbal and written skills required.
• Ability to build strong business relationships required.
• Requires problem solving and de-escalation skills.
• Strong organizational skills required.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Bachelor’s degree in a related discipline preferred.
• Strong knowledge of Salesforce, AS400, Workbench and Excel preferred.
• Previous experience as a Dealer Services Specialist preferred.

Responsibilities

• Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs.
• Utilize industry insights and product knowledge to provide valuable guidance and recommendations, demonstrating a commitment to client satisfaction and long-term partnerships.
• Partner closely with outside sales teams to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies.
• Acts as a liaison between clients and internal departments, demonstrating responsiveness, follow-through, autonomous problem solving and ownership in resolving issues from start to finish.
• Effectively coordinates efforts to address client needs and exceed expectations, showcasing versatility and adaptability in handling diverse tasks to ensure client satisfaction.
• Serve as a sales agent for assigned accounts at an physical site location or within a market center, engaging clients to understand their specific business needs and challenges, providing consultative support and strategic recommendations to tailored to improve sales performance.
• Utilizing a consultative approach, foster constructive dialogue with dealers on their sales performance, employing de-escalation methods to facilitate productive conversations, while leveraging industry and sales trends as well as vehicle valuation data to provide strategic recommendations aimed at enhancing efficiency and effectiveness in their sales tactics.
• Coordinate sale vehicle run processes, monitor auctions, and maintain direct client communication for assigned clients in the location or market center.
• Ensure efficient coordination and timely completion by liaising between clients and departments throughout the auction to drive pre-sale processes, repairs/enhancements with recon shops, determine run order, etc. utilizing the data available through various software systems.
• Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal effectiveness and satisfaction in their experience.
• Additionally, educate clients on marketplace policies to ensure compliance and maximize their success within the platform.
• Leverage vehicle valuation and sales trend data to facilitate successful transactions between buyers and sellers, driving sales closure.
• Demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally.
• Other duties as assigned.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED