Dealer Service Performance Manager
About The Position
Our Client’s Growth Accelerate Sustain (GAS) program partners with dealerships to improve the customer experience and strengthen business performance through practical, measurable process improvements. The Dealer Performance Manager works directly with assigned dealerships and client's field organizations to introduce and support improvements focused on convenience, capacity, and pricing—helping teams adopt changes that drive sustained results. This is a hands-on, relationship-driven role for someone who enjoys being on-site with teams, using data to guide decisions, and turning ideas into operational improvements.
Requirements
- Experience in a partner-facing, client-facing, or field-based role (e.g., operations, retail leadership, consulting, account management, customer success, performance coaching)
- Ability to analyze performance metrics and translate them into practical recommendations
- Strong communication skills, including the ability to facilitate conversations with both leaders and frontline teams
- Strong organization, prioritization, and follow-through across multiple locations
- Proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)
- Ability to travel weekly within Indiana, Ohio, and Western Pennsylvania, and work on-site at dealerships 4 days/week
- Valid driver’s license
Nice To Haves
- Automotive retail experience (dealer operations, OEM field roles, fixed ops/service, parts)
- Experience with process improvement, change management, or performance initiatives
- Familiarity with CRM tools, dashboards, dealer reporting, or dealership management systems (DMS)
- Territory management or multi-site support experience
Responsibilities
- Build and maintain trusted relationships with dealership leadership and frontline teams through consistent on-site engagement (4 days/week)
- Assess dealer processes and performance drivers; identify root causes and improvement opportunities
- Create dealer-specific action plans with measurable targets, timelines, and clear ownership
- Support implementation through coaching, follow-up, and problem-solving in the dealership environment
- Track and report results using clear metrics, summaries, and action plans (Microsoft Office Suite)
- Collaborate with cross-functional stakeholders and OEM field partners to align priorities and remove barriers
- Maintain organized documentation of plans, activities, and outcomes
Benefits
- Bonus opportunity
- Company car (role requires weekly travel)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
