Dealer Rental Associate and Customer Service Representative
Ourisman Kia•Chantilly, VA
•Onsite
About The Position
We have a Rental Associate and Customer Representative position available! The available shift is Monday through Friday -7:00am-3:00pm. This role involves greeting and assisting customers and vehicles, scheduling service appointments, writing repair orders, managing the loaner fleet, handling after-sale items, and delivering outstanding customer service.
Requirements
- Excellent verbal communication skills – you must love talking to customers all day
- Professional, friendly, and positive attitude
- Ability to handle multiple tasks in a busy service lane
- Reliable transportation and a valid driver’s license
Nice To Haves
- Previous dealership or customer service experience is a plus, but not required – we will train the right person!
Responsibilities
- Greet and assist all incoming customers and vehicles in the Service Lane
- Schedule service appointments efficiently
- Help write repair orders, with a focus on New Car Pre-Delivery Inspections (PDIs)
- Manage the loaner fleet –Make sure that loaners are clean, prepped, and generate loaner vehicle agreements for customers
- Handle after sale, due in deal items for customers
- Deliver outstanding customer service all day
Benefits
- Opportunity for growth in the company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
