Dealer Relationship Manager –Delaware & Greater Philadelphia
About The Position
This is an outside sales position that requires the associate to reside within the assigned sales territory of Delaware State meet business needs, effectively service clients, meet with prospects and attend in-person meetings and events. The Dealer Relationship Manager (DRM) is the front-line sales representative responsible for building and maintaining strong partnerships with franchised and independent auto dealerships in a defined territory. This individual will be accountable for driving loan originations, educating dealers on products, finance programs, underwriting policies, ensuring outstanding service and responsiveness.
Requirements
- Bachelor’s degree in Business, Finance, Marketing or equivalent work experience - Required.
- 5+ years of sales experience in auto finance, client relations, account management, relationship management. or automotive retail sales management - Required.
- Proven ability to build strong business relationships and deliver results in a goal-oriented environment.
- Ability to travel daily within assigned territory up to 100% of the time.
- Experience in Microsoft Office products.
- Strong understanding of dealership operations and auto finance products.
- Excellent written and verbal communication, presentation, and negotiation skills.
- Self-starter with strong organizational and territory management abilities.
- Effective problem-solving and time management skills.
- Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.
Nice To Haves
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Responsibilities
- Establish, develop, and manage strong, trusted relationships with automotive dealerships within the territory.
- Grow loan originations and dealer engagement by promoting the company's auto finance programs including Santander. Auto Finance, OEM programs, small business, dealer commercial products, and digital services.
- Execute sales strategies and support key initiatives as directed by sales management.
- Identify market trends and competitive activities to identify growth opportunities.
- Provide ongoing education to dealerships on finance program guidelines, underwriting policies, digital tools, and other platforms.
- Maintain contact with dealership personnel through dealer visits to understand business needs, maximize engagement in the company’s offerings, and ensure overall satisfaction.
- Perform routine account management tasks and proper contact management to ensure accurate record keeping.
- Partner closely with Credit and Funding teams to deliver superior service and resolve dealer issues quickly.
- Coordinate meetings between Dealer Principals and dealer commercial services partners (Floor Plan).
- Communicate dealer performance KPIs with dealership owners and general management staff.
- Provide support to internal partners such as dealer collections, dealer performance, risk, pricing, legal, to resolve outstanding business matters.
- Represent the company at dealer events, trade shows, and industry meetings.
- Ensure compliance with all regulatory and company policies in dealer interactions.
Benefits
- Fair and competitive rewards package
- Benefits designed to support you, your family and your well-being, now and into the future.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
