Dealer Receivables Collector

OneMain Financial • West Valley City, UT

8d • Onsite

About The Position

The Dealer Receivables Collector is responsible for managing and recovering outstanding receivables owed by dealership partners and third-party product providers. This role focuses on collecting funds related to ancillary products, dealer reserve balances, and cancellation-related receivables resulting from loan status changes, including early payoffs, repossessions, and total losses.
The ideal candidate is highly organized, self-motivated, and results-driven, with strong communication and relationship management skills. This position requires the ability to effectively manage a large portfolio of accounts, maintain consistent follow-up efforts, and work collaboratively with both internal and external business partners to drive timely resolutions and reduce aging receivables.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Ability to work independently and make decisions within established guidelines.
• Strong analytical, problem-solving, and negotiation skills.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to maintain professionalism and effective communication when handling difficult collection situations.

Nice To Haves

• Minimum of one year of collections, accounts receivable, customer service, banking, finance, or related experience.
• Automotive finance, dealership, or ancillary product experience.

Responsibilities

• Manage and prioritize a high-volume portfolio of 400+ dealership receivable accounts and invoices.
• Conduct outbound collection efforts through phone, email, and other communication channels to secure payment and resolve outstanding balances.
• Maintain ownership of accounts from invoice creation through final resolution, ensuring consistent and timely follow-up.
• Partner with dealerships, warranty administrators, and product providers to recover funds related to ancillary products, dealer reserves, and cancellation activities.
• Initiate and process cancellation requests when appropriate to facilitate account resolution and fund recovery.
• Investigate, research, and resolve account discrepancies that may impact payment or collection activities.
• Handle customer inquiries related to product cancellations, total loss events, and ancillary product refunds.
• Maintain detailed and accurate account documentation, including collection activity, correspondence, and account status updates.
• Monitor account aging and proactively identify opportunities to accelerate recoveries and reduce delinquent balances.
• Collaborate with Sales, Dealer Relations, Operations, and other internal departments to support strong dealer relationships while achieving collection goals.
• Exercise sound judgment in balancing effective collection practices with positive business relationship management.
• Meet or exceed established performance goals, productivity expectations, and collection targets.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED