Collector

City of Hope•Irwindale, CA

About The Position

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Requirements

High School or equivalent
Experience may substitute for minimum education requirements.
2-3 years collections experience including prior experience in health care.
Working knowledge and understanding of laws governing collection practices.
Strong knowledge of 3rd party/government billing/collection and reimbursement requirements.
Working knowledge of insurance and medical terminology.

Responsibilities

Contacts patients/guarantors or third-party representatives by telephone, correspondence and meetings to resolve outstanding large balances in accordance with departmental follow-up procedures.
Responds to correspondence and calls forwarded from the customer service unit.
Investigates and/or ensures that questions and requests for information are responded to in a timely and professional manner to ensure resolution of outstanding accounts.
Works with other outside services to develop and monitor reimbursement.
Analyzes accounts and determines when accounts are uncollectable. Prepares write-off recommendations in accordance with established departmental policies and procedures.
Maintains record of account activity and actions taken to effect collection.
Documents accurate data (such as cash, adjustments, write-offs, etc.) for management reports.