Dealer Originations Manager

DriveTime•Dallas, TX

13d•Hybrid

About The Position

GoFi is an AI-centric, licensed auto finance company built for a digital-first world. Built upon an entirely cloud-based infrastructure, GoFi provides a highly scalable next-gen lending platform that enables the best brands to deliver the best customer experience. GoFi powers solutions ranging from traditional turn-down finance arrangements to fully integrated co-branded finance and digital retail partnerships. GoFi is based in Dallas, TX.

Requirements

Dealer Originations operations leadership experience
Experience with workforce scheduling and management
Proficiency in analyzing operational performance and identifying trends
Experience overseeing dealer agreement processes and documentation
Ability to handle complex dealer escalations
Coaching and development skills for team members
Knowledge of departmental procedures and quality standards
Collaboration skills with internal stakeholders (Funding, Onboarding, Sales, Product, Risk)
Experience in identifying and implementing workflow improvements
Ability to monitor and manage escalation tickets
Experience fostering a dealer-focused culture
Experience leading special projects

Responsibilities

Lead daily Dealer Originations operations, including staffing, workforce scheduling, phone coverage, shared inboxes, workflow execution, and service-level performance.
Establish work priorities and oversee resource allocation to maintain adequate coverage, balance workloads, and meet evolving business demands.
Analyze operational performance, identify coverage gaps and emerging trends, and provide leadership with timely updates and recommended solutions.
Oversee the dealer agreement process to ensure required documentation is collected accurately and consistently, service expectations are met, and exceptions are escalated appropriately.
Provide leadership for complex dealer escalations, coordinating timely resolution, clear communication, and closed-loop follow-up.
Coach and develop Dealer Specialists and team leads through real-time guidance, structured training, performance feedback, and ongoing development.
Reinforce departmental procedures, quality standards, service expectations, and accountability to promote consistent execution and an exceptional dealer experience.
Partner with Funding, Onboarding, Sales, Product, Risk, and other internal stakeholders to resolve dealer issues, improve processes, and support originations growth.
Identify and implement workflow improvements that increase operational efficiency, strengthen service delivery, and enhance the overall GoFi dealer experience.
Monitor escalation-ticket volume, trends, and resolution quality while ensuring high-priority matters receive appropriate attention.
Promote a responsive, professional, and dealer-focused culture that strengthens relationships and builds dealer confidence in the GoFi program.
Lead special projects and address emerging business needs in partnership with senior leadership.