Dealer Funding Contract Specialist

Toyota North America•Chandler, AZ

1d•Hybrid

About The Position

Toyota Financial Services (TFS) is seeking a passionate and highly-motivated Contract Specialist to join their Dealer Funding Team. This role is crucial for ensuring that all Toyota Financial consumer contracts are compliant and funded within stated service levels, while also managing dealer phone calls to ensure satisfaction. The position is located in Chandler, AZ. Initial training will be conducted onsite for 4 weeks, Monday-Friday, 8 am-5 pm, with no absences permitted during this period. Post-training, the work schedule will be within the hours of 7 am-6 pm, Monday-Friday. The role involves a hybrid work model, with 4 scheduled days onsite and 1 day working remotely per week, subject to business needs and potential changes. The Contract Specialist will report to the Dealer Funding Supervisor and support TFS' Dealer Funding objectives.

Requirements

High school diploma/GED
At least 1 year of experience reviewing consumer loans/consumer credit information
At least 1 year of experience working in customer contact center or customer service experience
At least 1 year of successfully managing to weekly/monthly contract review metrics
At least 1 year of experience applying federal and state consumer contact loan requirements
Must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment now or in the future.

Responsibilities

Review Consumer Contracts and Book Receivables within established funding service levels.
Review contracts and credit applications for completeness, proper date/signature, accuracy, and compliance with all State, Federal, and internal operational requirements.
Ensure that all documents within the contract package are included, accurately disclosed, and adhere to TFS' current internal policies and procedures.
Verify contract rate, service charges, and calculations are accurate and in accordance with rate letters and special programs.
Enter data required to book contracts and fund dealers.
Cultivate and preserve strong relationships with dealer personnel.
Monitor dealer trends and identify and report adverse issues.
Evaluate and research deals as necessary in order to maintain the quality of applications within established guidelines.
Answer phone calls and other modes of communication from dealerships to resolve funding issues or answer funding questions, while maintaining established telephony service levels.
Place outbound calls to dealers to resolve held offerings, and funding delays, and promote positive business relationships that support the TFS Brand.
Address contract/funding issues with Held Offering Letters or various review requests as appropriate for timely resolution and dealer funding.
Perform various funding tasks, such as remittance processing, contract corrections, rebate processing, booking errors, and suspense report clearing as assigned.

Benefits

Professional growth and development programs
Tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays
Paid time off
Referral services related to prenatal services, adoption, childcare, schools, and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Relocation assistance (if applicable)