Dealer/DR Floor Supervisor

Churchill Downs Incorporated•Oxford, ME

11d•$26 - $29•Onsite

About The Position

Oxford Casino Hotel is seeking a Dealer/DR Floor Supervisor to join their team. This role involves supervising, monitoring, and controlling an assigned pit section to ensure excellent customer service and game integrity. The position also requires dealing card games according to corporate and property-specific standards, maintaining the integrity of games, and adhering to all approved Internal Controls and Gaming Regulations. The casino emphasizes core values of safety, cleanliness, compliance, and friendliness, aiming for continuous learning, growth, and improvement.

Requirements

Comprehensive knowledge and ability to be certified on all table games assigned.
Proficiency in the handling of cards, cheques, and money, as well as counting and payoff accuracy.
Basic math skills are essential.
Ability to utilize arms and hands equally, allowing them to deal all games accurately and proficiently, meeting Oxford’s standards.
Ability to freely “walk the game” to effectively protect company assets.
Ability to bend and reach for extended periods of time.
Must pass audition and deal Spanish 21 by day 45 and Mini Bac by day 80.
All full-time dealers must deal all core games.
Must be Title 31 and Problem Gambling certified, and attend annual training.
Responsible for knowing all company and department policies and procedures and Internal Controls.
Ability to walk and stand for extended periods of time.
Review and comprehend player data and other necessary documentation and observe play of guests.
Ability to observe games and dealers from a distance (Middle of the pit to the table).
Demonstrate basic computer skills.
Move effectively and efficiently around pit area so as to be able to observe play at all tables.
Excellent customer service skills.
Excellent verbal communication skills.
Sound technical understanding of games manuals, policies, procedures, and a demonstrated knowledge of policies and procedures of games supervised as well as knowledge of and ability to identify various cheating techniques.
Completion of a wide variety of specific games training programs (if offered) with resulting proficiency in several pit games.
These skills and abilities are typically acquired through a minimum of two years multi-game dealing experience.
Must be able to maintain confidential information.

Nice To Haves

Prefer a minimum of 2 years dealing experience

Responsibilities

Supervise, monitor, and control an assigned pit section consisting of one or more games.
Assure the delivery of customer service according to corporate and property-specific standards.
Maintain the integrity of the games while in the supervisor role.
Deal required card games and provide outstanding customer service while in the dealer role.
Deal games in accordance with all approved Internal Controls and Gaming Regulations.
Assume overall responsibility and answer specific questions regarding gaming service activities for a designated area or pit.
Safeguard company assets and direct dealers on designated games.
Oversee and report any unusual occurrences to the Shift Manager.
Maintain constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of any suspicious or irregular activity.
Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
Control and direct games in progress by monitoring and providing assistance and dealer correction.
Change gaming supplies (i.e., cards and dice) when needed.
Ensure that all dealers assigned to their section are in compliance with all Table Games Department policies and procedures.
Oversee and assure high standards of customer courtesy on each game and work closely with casino staff members.
Perform other duties as assigned.
Responsible for the integrity of daily operations and cleanliness of the casino floor.
Maintain proper table bank through fills and credits.
Perform assigned Table Games Department activities in accordance with procedures and in compliance with Systems of Internal Controls and Minimum Internal Control Standards.
Learn additional games as required by management.
Demonstrate a proficiency for dealing required table games to company standards.
Conduct dealer duties in compliance with Systems of Internal Controls, Minimum Internal Control Standards, and Standard Operating Procedures.
Control the pace of the games, pay winning bets and collect losing bets in accordance with house rules, and handle cash transactions.
Deliver outstanding guest service at all times.
Attend required training sessions.
Perform duties in compliance with local laws and regulations.
Ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
Consult Internal Control Procedures and Policy Manuals for guidance.
Report illegal activity to Security or the appropriate levels of Management.