Dealer Development - Parts and Service Representative Smyrna, GA (preferred) or Denver, CO

Sandvik•Smyrna, GA

3d•$98,000 - $105,000•Hybrid

About The Position

Sandvik Mining is seeking a Dealer Development, Parts & Services Representative. This role is crucial for generating sales within the Distribution Channel by directly engaging with dealers. The representative will develop a strong pipeline of new opportunities, strengthen relationships with dealers and end-customers, drive brand preference, and maximize sales to assigned accounts. The position requires travel throughout the defined region and can be based in Smyrna, GA (preferred) or Denver, CO. Sandvik is a global leader in mining and construction equipment, known for its R&D, high-tech products, and commitment to automation, digitalization, electrification, and sustainability. The company fosters a culture of learning, innovation, and inclusivity, offering competitive compensation, benefits, and professional development opportunities.

Requirements

5+ years of industry related experience in a technical sales position with an OEM or dealer
Strong communication skills with the ability to connect with management, technical and non-technical people
Polished, confident, presenter with excellent written and verbal communication skills
Computer skills required – Microsoft Office Suite, Salesforce, etc.
Must be organized, self-motivated, and an enthusiastic problem solver with ability to work independently and collaboratively
Travel up to 50% within sales region or to Sandvik internal meetings and training courses.
Demonstrate the Sandvik culture both internally and externally
Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.

Nice To Haves

Understanding of a distribution business model
In-depth knowledge of heavy equipment maintenance and service planning
Familiarity / comfortable with selling digital services and telematics solutions (SaaS)
Experience in developing account plans and forecasting
Proficient in identifying, tailoring, and executing value-based sales opportunities
Ideation of new products / solutions which resonate with the distribution channel

Responsibilities

Execute the Parts and Service action plan to grow profitable parts and service sales across all available portfolios.
Improve Sandvik brand and product awareness within the region through engagement with multiple stakeholders within the dealer sales channel.
Develop a full understanding of the business environment, market trends, and competitive actions within the assigned territory.
Perform gap analysis on the existing fleet, working with Product Specialists, to identify sales opportunities.
Maintain fleet status and machine hours updated in the system for the assigned accounts and/or territory.
Establish high-level relationships with business decision makers and identify business needs and problems.
Consult with dealers about products for Sandvik end users.
Communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
Manage relationships with strong technical knowledge, leadership skills, financial acumen, and the ability to manage in a diverse and potentially contentious environment.
Work with people from many different backgrounds and cultures, internally and externally, with appropriate influence and ability to resolve differences.
Identify and map training and development needs, working with internal Sandvik personnel to ensure needs are met.
Follow up on pending parts orders and backorders with dealers and customers on a regular and scheduled basis.
Assist with machine down resolution.
Resolve challenges by offering alternative solutions, where appropriate, with the objective of increasing dealer and customer satisfaction with Sandvik and our products.
Record, update, maintain, and close cases and opportunities in Salesforce, documenting dealer inquiries.
Follow standard processes and procedures from Sandvik and other applicable policies.
Adopt a positive approach to building a sustainable Environment, Health & Safety (EHS) culture within the workplace.
Conduct yourself in accordance with Sandvik EHS Vision to achieve Zero Harm to Our people, the environment we work in, our customers and our suppliers.
Take reasonable care for your own health and safety and ensure that your actions do not adversely affect the environment or health and safety of any other Person in the workplace.
Comply with all aspects of the Sandvik Environment, Health & Safety Policy, and any reasonable instructions, procedures or systems of work that are given.
Identify and report any unsafe work behaviors/practices, hazards, and incidents immediately.