Dealer Casino Games And Supervisor Dual Rate - Full Time, Poker (Tropicana Atlantic City)

Caesars Entertainment•Atlantic City, NJ

7d•Onsite

About The Position

This is a full-time, dual-rate position at Tropicana Atlantic City, functioning as both a Dealer and a Poker Supervisor. When acting as a Dealer, the employee will perform assigned games according to established policies and procedures, exchange cash for gaming chips, control the pace of the game, and provide friendly and engaging service. When acting as a Supervisor, the employee will oversee assigned area operations, ensure compliance with gaming regulations and policies, supervise Poker Games staff, verify gaming table transactions, maintain awareness of game activity, settle disputes, and motivate dealers to provide superior customer service. Employees will be evaluated periodically for suitability in the dual-rate function and may perform special assignments for upper management. Caesars Entertainment is the largest employer in Atlantic County, New Jersey, with a legacy rooted in community commitment and team member support.

Requirements

Must be able to perform duties to deal assigned games and conduct assigned game according to established policies and procedures.
Must be able to exchange cash for gaming chips according to procedure.
Must be able to control the pace of the game and inform the Poker Supervisor Casino Games of any request or unusual play.
Must be able to provide proactive friendly and engaging service at assigned gaming table.
Must be able to oversee the operations of assigned area, ensuring compliance with gaming regulations, internal controls and departmental policies and procedures.
Must be able to supervise the Poker Games staff within assigned area and ensure proper procedure is followed by all Dealers under their supervision while ensuring the integrity of the game.
Must be able to verify all gaming table transactions in supervised area.
Must be able to maintain awareness of activity on games in area of supervision; settle disputes that may arise, escalating issues when appropriate.
Must be able to verify issuance of credit after completion of all authorization procedures.
Must be able to motivate dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
Must be directly responsible for customer service objectives.
Employees will be evaluated periodically to determine suitability to continue in dual-rate function.

Nice To Haves

May perform special assignments for upper management as requested.

Responsibilities

Performs duties to deal assigned games and conducts assigned game according to established policies and procedures.
Exchanges cash for gaming chips according to procedure.
Controls the pace of the game and informs the Poker Supervisor Casino Games of any request or unusual play.
Provides proactive friendly and engaging service at assigned gaming table.
Oversees the operations of assigned area, ensuring compliance with gaming regulations, internal controls and departmental policies and procedures.
Supervise the Poker Games staff within assigned area and ensure proper procedure is followed by all Dealers under their supervision while ensuring the integrity of the game.
Verifies all gaming table transactions in supervised area.
Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
Verifies issuance of credit after completion of all authorization procedures.
Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
Directly responsible for customer service objectives.
May perform special assignments for upper management as requested.