Dealer Casino Games And Supervisor Dual Rate - Full Time, Poker (Tropicana Atlantic City)

Caesars Entertainment•Atlantic City, NJ

7d•Onsite

About The Position

This dual-rate position involves functioning as both a Dealer and a Supervisor for Poker Casino Games. When acting as a Dealer, the employee will perform duties to deal assigned games according to established policies and procedures, exchange cash for gaming chips, control the pace of the game, and inform the Poker Supervisor of any requests or unusual play. This role requires providing proactive, friendly, and engaging service at the assigned gaming table. When functioning as a Supervisor, the employee will oversee the operations of the assigned area, ensuring compliance with gaming regulations, internal controls, and departmental policies. This includes supervising Poker Games staff, ensuring proper procedure is followed by all Dealers, and maintaining the integrity of the game. The Supervisor will verify all gaming table transactions, maintain awareness of activity on games in the area, settle disputes, and escalate issues when appropriate. They will also verify the issuance of credit after all authorization procedures are completed. The role requires motivating dealers to provide superior customer service while adhering to dealing procedures and maintaining proper game pace. The employee will be directly responsible for customer service objectives and will be evaluated periodically for suitability in the dual-rate function. Special assignments for upper management may also be requested.

Requirements

Poker Games dealing experience with direct dealing experience of the games contained in assigned pit required.
Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision.
Excellent supervisory, verbal communication and organizational skills.
Strong supervisory skills and must possess demonstrated leadership ability among peers.
Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.
CER license is required.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Dealing at assigned table games.
Ensuring the integrity of the games when functioning in the Supervisor capacity.
Providing a friendly atmosphere while delivering excellent customer service.
Overseeing the operations of assigned area, ensuring compliance with gaming regulations, internal controls and departmental policies and procedures.
Supervising the Poker Games staff within assigned area and ensuring proper procedure is followed by all Dealers under their supervision while ensuring the integrity of the game.
Verifying all gaming table transactions in supervised area.
Maintaining awareness of activity on games in area of supervision; settling disputes that may arise, escalating issues when appropriate.
Verifying issuance of credit after completion of all authorization procedures.
Motivating dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
Directly responsible for customer service objectives.
Performing special assignments for upper management as requested.