Dealer Account Manager - NowPay

Hankey Group External•Agoura Hills, CA

5d•Onsite

About The Position

Founded in 2021, NowPay LLC is proud to be a part of the family of Hankey Group companies. With assets over $20 billion combined, the Hankey Group has a 50-year track record of being an innovator in the automobile and finance industries led by our companies Westlake Financial, Nowcom and many others. Based out of our Agoura Hills and Los Angeles offices, NowPay is a full-service registered ISO/MSP that offers merchant services, business software and various other payment technology solutions that intend to help our clients operate effectively. We are driven to continuously develop new products and services to solve the ever-expanding need of small, medium and large businesses to connect with financial institutions and consumers. Our company conducts merchant underwriting, risk, onboarding and support in-house. NowPay has a people-first culture with an emphasis on honesty and integrity whether it is with our employees, clients or partners. We are seeking experienced professionals to join the NowPay family and be an integral part of our rapid growth. Join our team if you are ready to make an impact today!

Requirements

Sales and customer service experience required.
Ability to navigate through a start-up company environment.
Excellent verbal and written communications, presentation, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required.
Proven track record of meeting and exceeding sales targets.
Proficient in using Microsoft Office Suite and other sales tool.

Nice To Haves

Prior management roles a plus.
Understanding of card brand rules and regulations a plus.

Responsibilities

Contact mostly warm leads to sell NowPay’s payment processing services which include merchant accounts for credit, debit and ACH processing as well as a variety of hardware and software.
Some cold calling.
Analyzes merchant statements, pricing, hardware, and software to determine business needs and offer appropriate products and services.
Prepare and present sales presentations and proposals to prospective merchants.
Prepare merchant agreements.
Effectively explain cost-saving solutions to business owners.
Build business relationships with current merchants.
Manage sales pipeline and update records accordingly.
Effectively explain cost-saving solutions to merchants.
Maintain integrity and honesty throughout the sales process through full disclosure of rates and fees.
Collect any required documentation for Underwriting purposes.
Assist merchants through the boarding and activation process.
Partner with our operations team to ensure a seamless transition.
Assist existing merchants through email and phone.
Respond to incoming merchant inquiries quickly, proficiently, and professionally while meeting specific quality expectations.
Answer merchant questions relating to transaction history, rates/fees, statements, deposits, etc. as well as troubleshooting technical questions relating to hardware and software.
Thoroughly describe and document merchant support results.
Assisting with the programming and installation of equipment and services for merchants.
Assist management when any other operational and sales needs that may be required to help continue grow the business.

Benefits

Medical, Dental, and Vision benefits
Life Insurance
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
Wellness Program
Daily Team Exercises
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Annual Flu Shots
Biometric Screenings
Paid Vacation Days
Paid Sick days
Paid holidays
Rental Car Discounts
Dell Member Purchase Program
UKG Wallet – pay advance