Dealer Account Manager
About The Position
As a Dealer Account Manager, you serve as the operational and customer coordination lead for assigned shipments and client accounts. This role integrates dispatching, customer experience, and operational decision-making into one accountable position. You are responsible for planning, prioritizing, and executing daily logistics activities while exercising independent judgment to resolve issues, manage exceptions, and ensure a consistently high service experience. This is not a transactional or script-based role, success is measured by outcomes, customer satisfaction, and operational execution. This is a full-time on-site role in West Palm Beach, FL.
Requirements
- Experience in customer support, customer service, or customer experience roles
- Professional phone presence with the ability to communicate clearly and courteously
- Strong computer proficiency and comfort navigating multiple systems
- Working knowledge of vehicles and basic automotive concepts
- Demonstrated commitment to delivering high levels of customer satisfaction
- Strong verbal and written communication skills with the ability to build rapport
- Effective problem-solving skills and sound judgment in fast-paced environments
- High attention to detail with strong organizational and time-management skills
- High school diploma or equivalent required
Nice To Haves
- Prior experience in the auto transport industry preferred
Responsibilities
- Plan and coordinate vehicle transportation activities from pickup through delivery
- Evaluate shipment requirements, timelines, and constraints to determine optimal execution plans
- Independently resolve service issues, delays, or exceptions to protect customer experience
- Balance service expectations with operational efficiency and business priorities
- Serve as the primary point of contact for customers via phone and email
- Provide proactive updates, manage expectations, and address escalations with professionalism
- Translate customer needs into actionable logistics plans
- Deliver a consistent white-glove experience aligned with DCAT service standards
- Maintain accurate shipment data, notes, and documentation in transportation management systems
- Communicate clearly with internal teams and external partners to ensure smooth execution
- Support shipping and receiving processes in compliance with company policies
- Prioritize competing demands in a fast-paced environment with minimal supervision
- Apply sound judgment to daily operational decisions impacting customers and carriers
- Identify recurring issues and contribute ideas to improve workflows, service quality, and scalability
Benefits
- BCBS (medical), Delta Dental & VSP (vision)
- Life insurance, short & long-term disability – paid by us
- Maternity & Paternity Leave
- 401(k) with generous employer match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
