Deal Desk Specialist

PagerDuty

4d•$83,000 - $125,400•Hybrid

About The Position

As a Deal Desk Specialist on the Deal Desk team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing, Security, and IT partners in all regions to streamline our Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects. The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills.

Requirements

Bachelor’s degree
2+ year of experience in Sales Operations, Sales Enablement or Deal Desk

Nice To Haves

Comfortable with change and an ability to thrive in a fast-moving environment
Excellent interpersonal and communication skills
Ability to learn quickly in a dynamic and collaborative environment
Strong business acumen, organizational, time management skills and attention to detail
Proficient with SFDC CPQ, Google and Microsoft Office products
Ability to process a high volume of transactions with accuracy and integrity
Flexible to extend/shift working hours to accommodate the business

Responsibilities

Serve as the trusted advisor and go-to resources to the Sales teams, building strong relationships for solving complex problems across O2C processes
Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
Train, mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers.
Intake & triage of Deal Desk SFDC Queue
Respond with urgency and be able proactively prioritize your workload.
Identify and explore opportunities for sales process improvements and help drive enablement efforts
Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates and reporting
Identify and resolve issues that could prevent deals from closing in a timely manner
Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level
Report, track and follow-up on system related issues affecting your tasks until resolution
Assist with deal enablement and maintaining documentation
Drive special projects in data quality assurance across key areas of our sales team
Support new sales program initiatives as needed

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs