Deal Desk Manager, Revenue Operations

Runpod, Inc.

4d•$125,000 - $180,000•Remote

About The Position

Runpod is the foundational platform for developers to build and run custom AI systems that scale. With over 500,000 developers worldwide and an annual recurring revenue run rate exceeding $120M, Runpod operates at the intersection of developer velocity and production-scale AI. Founded in 2022, we’ve grown rapidly by building infrastructure purpose-built for modern AI workloads. Our platform enables teams to move from experimentation to deployment with flexibility across cloud, on-prem, and hybrid environments. As a remote-first, globally distributed company, we are building the infrastructure layer that powers the next generation of AI systems. The Revenue Operations team supports the systems, processes, and commercial infrastructure behind Runpod’s growing enterprise sales motion. The Deal Desk function works closely with Sales, Finance, Legal, and Customer Success to ensure complex enterprise deals move quickly while maintaining pricing consistency and operational accuracy. The Deal Desk Manager will own Runpod’s quote to close process and commercial governance workflows. This role is responsible for supporting enterprise deal velocity while ensuring pricing consistency, revenue recognition alignment, and contract governance. The ideal candidate will have experience managing complex deal structures in high growth SaaS or infrastructure environments. You will build and scale the operational infrastructure that supports Runpod’s growing enterprise sales motion. Your work will directly impact deal velocity, pricing governance, forecast accuracy, and operational scalability. You will also help implement AI assisted commercial operations workflows that improve efficiency and reduce manual operational overhead.

Requirements

Experience in Deal Desk, Sales Operations, or commercial operations within SaaS, PaaS, IaaS, or infrastructure companies
Strong understanding of enterprise pricing structures, usage based pricing, and contract governance
Experience administering CPQ systems such as Salesforce CPQ, DealHub, or Conga
Strong CRM proficiency with Salesforce preferred
Understanding of revenue recognition principles and enterprise contract structures
Experience partnering cross functionally with Sales, Finance, and Legal teams
Strong organizational and communication skills
Experience managing multiple complex deals simultaneously
Active use of AI tools for workflow automation or commercial operations
Successful completion of a background check

Nice To Haves

Experience in cloud infrastructure, AI infrastructure, developer tools, or ML platforms
Experience with usage based pricing models and savings plan structures
Experience implementing or migrating CPQ systems
Experience working with CLM platforms such as Ironclad, Juro, or DocuSign CLM
Experience supporting enterprise GTM organizations in high growth environments

Responsibilities

Quote to Close Process Ownership
Manage the review and approval process for non standard enterprise deals
Support custom pricing structures, savings plans, multi year agreements, and volume discounts
Establish and maintain Deal Desk SLAs with the Sales organization
Serve as the primary operational contact for Account Executives managing complex deals
CPQ Implementation and Quoting Infrastructure
Own CPQ implementation and administration in partnership with Revenue Operations and Finance
Maintain pricing rules, discount matrices, approval workflows, and product catalogs
Partner with Sales leadership on quote templates and proposal workflows
Commercial Deal Governance
Maintain pricing and discount governance standards
Partner with Finance on bookings definitions and revenue recognition requirements
Partner with Legal on contract review workflows and approval paths
Maintain pricing precedent and deal history records
Contract Lifecycle Management
Manage executed contract repositories and ensure CRM alignment
Build operational systems supporting renewals, amendments, and expansion workflows
Partner with Customer Success on renewal management processes
Pipeline Accuracy and Forecast Support
Ensure deal structures and contract values are accurately reflected in CRM systems
Flag risks related to revenue recognition, approvals, or forecasting accuracy
Support quarterly close processes and booking accuracy
AI Powered Deal Operations
Leverage AI tools for contract review, workflow automation, pricing analysis, and approval routing
Evaluate AI tooling that improves Deal Desk efficiency and scalability
Stay current on AI driven commercial operations best practices