Deal Desk Director

Bamboo Health

5d•Remote

About The Position

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! As Deal Desk Director, you'll own how every order form and commercial term at Bamboo Health gets structured — from self-serve templates reps complete on their own to customer-paper deals. You'll implement AI tooling that drafts and routes routine work, while owning the calls it can't make — risk, negotiation, and process design that keep deals moving without creating exposure. This is a builder's role: you'll move the deal desk from a person-dependent process to a scalable operating model with clear intake, templates, approval paths, and reporting. The expectation is not simply to use AI tooling, but to implement it thoughtfully — deciding what routine drafting, routing, and CRM hygiene can be automated, where human review is required, and how the process should improve as volume and complexity grow.

Requirements

12+ years of related experience with a bachelor's degree; or 8 years with a master's; or equivalent experience.
Deep experience reviewing, drafting, and negotiating complex commercial terms, including customer-paper deals, with the independent judgment to set precedent and make final calls on exceptions.
A track record of building process or policy from scratch in an unstructured environment and getting adoption without a mandate to force it.
Fluency working alongside AI-assisted drafting and routing tools as a baseline expectation — you'll spend more time reviewing and directing AI output than producing documents by hand.
Cross-functional influence: a record of aligning Legal, Finance, and Sales on a deal without formal authority over any of them.
Understanding of how deal structure affects revenue recognition — you know why payment timing, multi-year terms, or non-standard deliverables matter beyond just closing the deal.
Working familiarity with Salesforce (or a comparable CRM) — enough to process orders, build reports, and read how deal desk work shows up in pipeline data.
Experience with or strong aptitude for CPQ and contract lifecycle management (CLM) tooling — you'll be configuring the systems that let routine deals move without you, not just using them.
Comfort operating in a regulated, healthcare-data business; direct healthcare experience is a plus, not a requirement, if you bring the intellectual curiosity to come up the curve fast.
Readiness to operate as a senior individual contributor with the ability and ambition to build and lead a team as the function and the business grow.
Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
A forward-thinking, curious mindset with an openness to experimenting with new technologies.
Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
The ability to travel periodically for work.

Nice To Haves

Direct healthcare experience

Responsibilities

Refine the current ad hoc, Word-doc order form process with clearer intake, ownership, and decision paths, so order forms are created quickly, consistently, and correctly.
Close deal desk requests within SLA — turning unmanaged ad hoc requests into a function reps trust to move fast.
Assist reps in drafting and negotiating business terms for negotiated order form or customer-paper deals, protecting Bamboo Health's must-haves while keeping deals on schedule.
Build the guardrails AI drafts and routes inside of — the clause library, approval thresholds, and templates that let routine work run itself — and review non-standard AI-drafted output before it goes out.
Guide reps through Bamboo Health's pricing and discounting guardrails, using margin analysis where needed and bringing the right Sales, Finance, and cross-functional leaders into approval decisions before exceptions move forward.
Take full ownership of the deal desk function — intake, templates, approvals, and escalation paths — so it runs as a system rather than a person.
Run Salesforce as the system of record for deal desk — keeping opportunity records accurate against every order form that goes out, AI-drafted or otherwise, and building the reporting this function runs on so cycle time, exception volume, and where deals stall are visible without anyone pulling numbers by hand.
Partner with Legal, Finance, and Sales to resolve exceptions and escalations, becoming the person both sides trust to make the call.