Deaf Program Assistant Manager (Fluency in American Sign Language (ASL) is required)

Arundel Lodge, Inc. • Edgewater, MD

1d • Hybrid

About The Position

The Assistant Deaf Program Manager supports the Program Manager in the day-to-day operations of the Deaf residential program. This role combines direct client support, program oversight, and leadership responsibilities. The Assistant Deaf Program Manager helps ensure continuity of care, adherence to program standards, and a recovery-oriented environment for persons served. The Assistant Deaf Program Manager supports the overall operations of a Deaf Residential Rehabilitation Program, providing leadership, supervision, and direct support to staff and persons served. This role ensures services are culturally and linguistically appropriate, recovery-oriented, and accessible to Deaf and hard-of-hearing individuals with behavioral health needs. Fluency in American Sign Language (ASL) is required.

Requirements

• Bachelor’s degree in Human Services, Psychology, Social Work, or a related field from an accredited institution, or equivalent relevant experience.
• With a Bachelor’s degree: minimum of one (1) year of experience in mental health or psychosocial rehabilitation.
• Experience working with individuals with co-occurring mental health and substance use disorders.
• Knowledge of Recovery Model principles and trauma-informed care.
• Demonstrated leadership, organizational, and crisis management skills.
• Fluency in American Sign Language (ASL) is required.
• Experience working with individuals with varies hearing loss or / complete hearing loss and co-occurring mental health disorders.
• Strong communication, organization, and crisis management skills.

Responsibilities

• Maintain familiarity with all pertinent information for individuals on assigned caseloads, including diagnoses, psychiatric and medical history, treatment plans, medications, and identified needs.
• Assist persons served with identifying and pursuing individualized recovery goals using a person-centered approach.
• Assess stages of change and implement appropriate, culturally competent interventions.
• Provide daily living skills support, including ADLs, money management, diet coaching, shopping, cleaning, transportation, and life skills instruction.
• Practice and model Recovery Model principles in all interactions.
• Ensure communication access for all persons served through appropriate modalities (e.g., ASL, visual supports, assistive technology).
• Provide supervision and leadership coverage in the absence of the Program Manager.
• Ensure adequate staffing coverage, including emergency and on-call needs.
• Direct daily staff activities and provide ongoing coaching and support.
• Review timesheets for accuracy and compliance with overtime policies.
• Facilitate team meetings and ensure dissemination of meeting minutes.
• Support staff in developing effective communication strategies with Deaf individuals.
• Oversee the safety, cleanliness, and overall condition of residential homes.
• Coordinate maintenance requests and ensure timely follow-up.
• Identify and report unsafe or unfit living conditions.
• Ensure the environment is visually accessible and supportive of Deaf culture (e.g., lighting, visual alerts, communication systems).
• Coordinate psychiatric and medical care with nurses, providers, pharmacies, and interdisciplinary team members.
• Monitor medication administration in accordance with agency protocols.
• Review medication supply and inspect storage areas for compliance.
• Communicate any medication concerns or discrepancies to nursing staff and the Program Manager.
• Ensure effective communication between Deaf persons served and healthcare providers, including arranging qualified interpreters when needed.
• Assist with referrals, admissions, move-ins, and discharges.
• Ensure residences are prepared and accessible for incoming persons served.
• Identify early warning signs of psychiatric or medical decompensation.
• Utilize crisis intervention and de-escalation techniques that are effective and appropriate for Deaf individuals.
• Differentiate between situational stressors and symptom exacerbation.
• Support smooth transitions across levels of care with clear communication and coordination.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees