De Novo Bank Manager

BMO•Los Angeles, CA

10d•$90,000 - $180,000

About The Position

BMO is hiring a Bank Manager to support its DeNovo branch expansion. The role offers the opportunity to help launch new locations, shape team culture, and drive client growth through business development and community networking. The manager guides, directs, and coaches employees to deliver strong customer service and sales, advises customers on products and strategies that support their financial objectives, and makes referrals to other business groups. The position supports customer experience and profitability goals while complying with legal and regulatory requirements and Bank policies. The Bank Manager develops and executes a branch business plan, grows revenue and customer relationships, manages branch performance and expenses, and leads the rollout of programs, products, processes, and sales initiatives. The role builds community visibility and referral networks, develops employees, resolves customer issues, and collaborates with internal and external stakeholders to increase customer acquisition, retention, and share of wallet. It also requires maintaining knowledge of banking products, practices, and trends; protecting customer and Bank information; identifying and reporting suspicious activity; and applying BMO’s risk-management framework. In the U.S., this position acts as an originator of consumer loans under applicable regulations and requires federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity. The position requires typically 5–7 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience, along with previous supervisory or management experience. The listed salary range is $90,000–$180,000. Total compensation may include performance-based incentives, discretionary bonuses, and other perks and rewards. BMO also lists health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Requirements

Typically 5–7 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
Previous supervisory or management experience.
In-depth knowledge of retail banking products and services.
In-depth knowledge of the competitive marketplace and trends in product offerings.
In-depth knowledge of branch operational processes and policies.
In-depth knowledge of branch technologies, processes, and performance metrics.
In-depth knowledge of applicable regulations, audit standards, policies, procedures, and directives.
Deep knowledge and technical proficiency gained through extensive education and business experience.
In-depth verbal and written communication skills.
In-depth collaboration and teamwork skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.
For the U.S. role, federal registration with the Nationwide Mortgage Licensing System and Registry is required; the Bank will provide instructions on registration requirements.
For the U.S. role, a criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Responsibilities

Guide, direct, and coach employees to deliver exceptional customer service and sales.
Foster a culture aligned with BMO’s purpose, values, diversity, and inclusion commitments; set goals and accountability for outcomes.
Attract, retain, and develop talent; recognize performance, coach employees, and manage poor performance.
Create business-development strategies and collaborate with BMO partners to grow branch revenue, sales, and customer satisfaction while minimizing operating losses.
Develop and execute a branch business plan to grow business and wallet share and meet customer acquisition and retention objectives.
Understand customer banking and credit card needs and provide appropriate strategic advice and product recommendations.
Conduct cold calls to prospective customers and build community networks, referral sources, and branch visibility.
Support and participate in community involvement and activities.
Maintain high-touch relationships with key branch customers and prospects.
Resolve customer issues and fulfill sales and service activities in accordance with approved procedures; escalate complex or unresolved matters when appropriate.
Recommend and implement solutions based on analysis, assist with strategic plans, and determine business priorities and execution sequence.
Collaborate with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities and ensure stakeholder alignment.
Monitor sales and service performance against plans, identify gaps and best practices, and implement action plans to address issues.
Communicate goals, plans, and assignments to achieve financial and customer service goals.
Lead implementation of new programs, products, and processes within the branch and coordinate national and regional sales and service initiatives.
Monitor service-request and problem-resolution processes for compliance with national standards.
Provide technical training and support to branch employees and recommend improvements to operational and sales effectiveness.
Plan and control unit operating expenses in accordance with forecasts.
Manage outcomes for customer calls or refer them to appropriate internal business groups.
Maintain current knowledge of personal banking and credit card industries, practices, and trends and apply it in customer conversations.
Build effective relationships with internal and external stakeholders and maintain confidentiality of customer and Bank information.
Identify and report suspicious activity patterns suspected to be related to money laundering.
Comply with applicable legal and regulatory requirements and apply BMO’s risk-management framework and approved risk appetite.