De Novo Bank Manager

BMO•Solana Beach, CA

3d•$75,000 - $160,000

About The Position

The Bank Manager leads a De Novo branch expansion, helping launch new locations, shape team culture, and drive client growth. The role guides, directs, and coaches employees to deliver exceptional service, understand customers’ financial needs, provide appropriate advice, and meet sales, service, customer experience, and profitability goals while complying with legal and regulatory requirements and Bank policies. The manager develops and executes the branch business plan, builds community relationships and referral networks, attracts and develops talent, and coordinates sales and service initiatives. The role monitors branch performance and expenses, supports operational and sales effectiveness, resolves customer issues, and collaborates with internal stakeholders to acquire and retain customers and grow their financial relationships. It also requires protecting customer and Bank information, identifying suspicious activity, and applying the Bank’s risk framework and approved risk appetite. In the U.S., this position acts as an originator of consumer loans under applicable regulations and requires federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank provides instruction on registration requirements. A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Requirements

Typically 5–7 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
Previous supervisory or management experience.
In-depth knowledge of retail banking products and services.
In-depth knowledge of the competitive marketplace and trends in product offerings.
In-depth knowledge of branch operational processes and policies.
In-depth knowledge of branch technologies, processes, and performance metrics.
In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
Deep knowledge and technical proficiency gained through extensive education and business experience.
In-depth verbal and written communication skills.
In-depth collaboration and team skills.
In-depth analytical and problem-solving skills.
In-depth influence skills.
In-depth data-driven decision-making skills.
For U.S. consumer-loan origination, federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal background review and credit history evaluation are also required.

Responsibilities

Guide, direct, and coach branch employees to deliver exceptional customer service and achieve sales and service goals.
Foster a culture aligned with BMO’s purpose, values, diversity, and inclusion commitments; set goals, define outcomes, and ensure accountability.
Attract, retain, develop, coach, and recognize employees; improve team performance and manage poor performance.
Develop and execute branch business plans to grow revenue, wallet share, customer retention, and customer acquisition.
Create business development strategies, collaborate with BMO partners, and conduct cold calls to prospective customers.
Build and maintain community networks, referral sources, and high-touch relationships with key customers and prospects; participate in community activities.
Understand customer banking, credit card, and financial objectives; provide suitable advice and integrate marketing promotions into customer conversations.
Resolve customer issues and fulfill sales and service activities according to approved procedures; escalate complex or unresolved situations when appropriate.
Collaborate with internal stakeholders to leverage sales, fulfillment, and referral opportunities and improve customers’ share of wallet.
Monitor sales and service performance, identify gaps and best practices, and implement action plans to resolve issues and improve results.
Analyze strategic issues, business data, and emerging trends to support recommendations and decision-making.
Lead implementation of new branch programs, products, and processes; coordinate national and regional sales and service initiatives.
Monitor service-request and problem-resolution processes for adherence to national standards.
Provide technical training and support to branch employees and recommend improvements to operational and sales effectiveness.
Plan and control branch operating expenses in accordance with forecasts.
Maintain knowledge of personal banking and credit card industries, practices, and trends.
Maintain effective relationships with internal and external stakeholders and ensure stakeholder alignment.
Protect customer and Bank information; identify and report suspicious activity potentially related to money laundering.
Comply with applicable legal and regulatory requirements, policies, procedures, and the Bank’s risk management framework.
Perform additional broader work or accountabilities as assigned.