DDA Services Program Manager

AdvanceCare Health Services • Columbia, TN

2d • Hybrid

About The Position

AdvanceCare Health Services, LLC is seeking a compassionate and dedicated Program Assistant to train for the position of Program Manager within our DDA Department. This role is essential for ensuring the well-being and independence of the individuals we serve by overseeing their care and maintaining compliance with state and agency requirements. This is a hybrid role, combining home office flexibility with travel for site visits, in office, and other responsibilities as required within the assigned area in Middle Tennessee.

Requirements

• Must live within one hour of our Hermitage, TN office.
• Must have a 27" or larger monitor, keyboard, and mouse to use with our company-issued laptop.
• Must have high-speed internet.
• Strong interpersonal skills with the ability to work cooperatively and courteously with diverse groups.
• Organizational skills and the ability to manage multiple tasks and projects simultaneously.
• Self-motivated and able to work independently with minimal supervision.
• Ability to accept constructive feedback and adjust performance accordingly.
• Detail-oriented with strong analytical and documentation skills.
• Professionalism and a positive attitude in handling sensitive situations.
• Knowledge of Google and Microsoft Office Suite (Word, Excel, PowerPoint) and/or business management software.
• Flexibility to meet the demands of the role.
• Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner.
• Ability to document required information and implement specialized protocols and program presentations
• Ability to analyze documents and identify issues and improve productivity
• Ability to handle all situations with professionalism and a positive attitude and be able to effectively communicate with individuals at all levels of the organization.
• High school diploma or GED equivalent; caregiving and office experience preferred.
• Satisfactory criminal background check.
• Flexibility to adapt and learn in a fast-paced environment.
• Must be flexible and willing to work and learn on the fly!
• Should be comfortable with software and technology and be an overall organized person.

Nice To Haves

• Previous experience in healthcare or a corporate environment is a plus.

Responsibilities

• Provide Training including but not limited to pre-service and in-service training.
• Monitors and verifies required community visits, drills (fire/storm), and evacuation plans.
• Facilitates monthly PCSP/ISP reviews
• Cooperate with Incident/Reportable Event Investigations
• Develops and implements correction action plans “CAP”
• Completes weekly and monthly audits
• Completes monthly site visits
• Request documentation and complete client demographic entry into PHS upon admission
• Ensure 24-hour visits are completed per policy
• Ensures staffing plan is complete
• Ensures in-service plan is complete
• Enforces standard company policies and procedures and ensures staff are in compliance.
• Develop schedules for the new calendar year annually to include evacuation drills, medical appointments, reports, meetings, etc. Provides completed schedules to the Program Director as requested.
• Ensures that program books and client’s permanent files are developed and maintained according to policy/ procedure. These files are to be kept orderly and neat.
• Updates client emergency contact lists, client personal records, health care plans, and program staff contact lists.
• Performs other duties as assigned and needed.

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Paid Orientation
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED