DC Operations Analyst

Sweetwater Sound•Fort Wayne, IN

7d•Onsite

About The Position

Sweetwater, the nation's number one online retailer of music instruments and pro audio gear, is seeking to hire an analytical, detailed, and enthusiastic Distribution Center Operations Analyst to join our growing Analytical team! In this role, you will serve as an embedded operational analytics partner within the fulfillment operation. You will focus on improving labor efficiency, operational visibility, process flow, and execution consistency across inbound, outbound, inventory, FBA fulfillment, and support functions. You will play a critical role in our environment (operating on internally developed systems) where operational visibility, exception identification, and workflow analysis require hands-on operational understanding in addition to analytical capability. This role supports proactive labor and throughput management, identifies operational constraints and trends, develops reporting and dashboards, and partners with leadership to drive continuous improvement.

Requirements

Bachelor's Degree in Business, Supply Chain, Analytics, Industrial Engineering, Operations, or related field
Advanced experience in data analysis, specifically related to fulfillment, distribution, or supply chain operations
Expert knowledge in data tools such as Excel, SQL, and BI tools (Looker, Power BI, Tableau etc.)
2-4 + years of experience in fulfillment, distribution, or operational analytics environments
Excellent verbal and written communication skills
Ability to turn data into actionable items for business improvements
Excellent attention to detail

Nice To Haves

WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
Gets Things Done - Great work ethic and moves with a sense of urgency
Obsesses over the Details – committed to paying attention to the details
Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better
Develops the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey

Responsibilities

Develop and maintain operational dashboards, reporting, and KPI visibility across inbound, outbound, inventory, and support functions
Analyze labor utilization, productivity, throughput, backlog, SLA performance, and operational trends to support leadership decision-making
Identify operational bottlenecks, exception trends, system gaps, and process inefficiencies
Partner with Labor Planning & Operations Leadership to support proactive labor allocation and operational balancing
Support root cause analysis for service failures, delayed orders, inventory discrepancies, and workflow disruptions
Collaborate with Industrial Engineering on process optimization initiatives, workflow studies, and operational improvement efforts
Develop and maintain ad hoc analysis, operational scorecards, and executive summaries