Operations Manager, DC

Alo Yoga•Las Vegas, NV

About The Position

The Operations Manager provides leadership and supervision to an operations team working within the same value stream, with the goal of building a world-class operations team. The role oversees inbound, pick/pack operations, outbound shipments, and inventory maintenance. It also ensures departmental and support personnel focus on continuous improvement and supports a lean culture across inventory, people, and processes. The manager is accountable for client service-level agreements and site-specific quality and fulfillment targets, and creates and manages day-to-day operational strategy to keep the campus safe and productive. The role leads performance management, develops direct reports, oversees quality assurance, supports client relationships, manages the value-stream budget, and drives continuous improvement and productivity in line with key performance indicators. It includes responsibility for a full work week for the assigned client or clients, including second-shift and weekend/donut shifts if applicable.

Requirements

High school diploma or GED required; a bachelor's degree is strongly preferred.
At least 2 years of progressive operations experience in a manager role.
Experience leading up to 100 associates.
Experience creating productivity improvements through continuous improvement efforts.
Experience working with process improvement approaches such as Lean or Six Sigma.
Execution-focused and performance-oriented.
Ability to be flexible.
Strong verbal and written communication skills.
Good motivational skills.
Awareness of internal customer requirements.
Ability to collaborate and drive performance.
Ability to analyze data to identify defects and conduct root-cause analysis.
Ability to identify process opportunities that create growth.
Ability to establish or enhance quality-control procedures.
Capacity to learn all operational functions.
Ability to coach, mentor, and motivate direct reports.
Ability to influence and collaborate with peers and upper management.
Proficiency with Microsoft Office, especially Excel.
Intermediate math skills.

Nice To Haves

Bachelor's degree.
Six Sigma certification.

Responsibilities

Meet client SLA agreements and site-specific quality and fulfillment targets.
Create and manage day-to-day operational strategy to ensure the campus operates safely and productively.
Contribute to the development of direct reports.
Take responsibility for the full work week of assigned clients, including second shift and weekend/donut shifts if applicable.
Lead the Individual Performance Management program for the area.
Plan, prioritize, and communicate shift directives to ensure efficiency, accuracy, and quality.
Interact with clients on operational topics.
Oversee quality assurance, including establishing metrics, applying industry best practices, and developing tools and processes to meet quality goals.
Deliver performance evaluations and provide feedback to direct reports, including salaried members of management.
Promote and develop a culture of continuous improvement within the value stream.
Deliver productivity and improvements in line with KPIs.
Own lean process improvement and continuous improvement initiatives.
Organize and manage resources needed to improve safety, quality, customer service, and cost.
Keep training and skills development programs and value-stream SOPs up to date.
Promote accountability, engagement, and associate empowerment.
Manage relationships with on-site seasonal staffing representatives and advise the director of operations on seasonal labor needs.
Manage the value-stream budget.
Perform other duties assigned by a supervisor or manager.