PLAYtrain Daycare Manager

JM Pet Resort & Veterinary Clinic•Brockton, MA

143d•$26 - $32•Onsite

About The Position

The PLAYtrain® Daycare Manager ensures a successful "play and learn" experience for each pet, leads group activities, manages team members to follow all protocols and maximizes safety for both pets and employees. The PLAYtrain® Manager remains closely connected to our 360° of Happy Health® principles as outlined in our company mission and vision statements.

Requirements

5+ years of experience in Doggie Daycare or Dog Training required
Previous supervisory experience required
High School Diploma required
Must be able to learn and efficiently use company software
Must be able to learn new technology in accordance with business needs
Position requires a person to be both indoors and outdoors regardless of the weather
Majority of the day is spent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing
Must be able to lift 50 pounds regularly, up to 100 pounds with assist
Must be comfortable working with a wide variety of animals including small and large dogs
Must be able to work around pet hair and dander
Must be able to climb 2 flights of stairs multiple times per day
Potential exposure to dog and cat bites
Potential exposure to contagious disease or infection
Exposure to contaminants
Exposure to extreme weather (i.e. heat and cold)

Nice To Haves

pet industry experience preferred
Professional Dog Training Experience preferred

Responsibilities

Sets up playgroups following established PLAYtrain® guidelines
Ensures playgroups are in place at scheduled times and that dogs are grouped correctly according to their temperament
Works closely with Kennel Operations to achieve safe and timely rotations
Ensures cleanliness routines are followed (scooping, spraying, emptying buckets, etc.)
Continually monitors dog behaviors in all playgroups throughout the day
Makes necessary adjustments (recall, create smaller groups, exchange dogs between groups, limit play/time out, etc.)
Directs staff to follow proper protocols for dog handling and behavior modification
Mentors staff to develop behavior modification knowledge and skills; demonstrates examples of behaviors, ensures team members can identify behaviors and take action to solve problems
Updates exercise reports
Follows specific handling guidelines to safely navigate dogs throughout the facility
Assists in managing and following the color-coded caution system, describing employee restrictions and permissions for dog handling
Assists with dog rotations and playgroup setups/breakdowns throughout the shift at prescribed times
Applies specific language designed to communicate and reinforce behavior expectations to dogs
Accurately interprets dog body language to understand actions, anticipate possible reactions and make sound judgments “in the moment” to maximize safe outcomes
Properly receives dogs in groups, ensuring name tags, collars, haltis, muzzles and drag leashes are used and properly fitted
Interfaces with clients in a friendly, professional manner during all interactions
Follows up with the Client Liaison on any injuries sustained at the facility
Awareness of boarding round findings
Awareness of quarantine activity and follow infection control protocols
Monitors evaluation dogs, write evaluation summaries and distribute emails daily
Coordinates the addition of working dogs to the daily leash training schedule
Identifies dogs in need of personalized training
Works with dogs on individual improvement programs to assist in rehabilitation
Conducts special socializations and monitor trainers
Ensures grounds are sanitized, shoveled and ready for use
Ensures each shift is fully functional and balanced; communicate needs with the General Resort Manager and Vice President
Standardize and defines specific criteria to evaluate candidates performance during the working interview to maximize successful hiring decisions
Motivates staff to improve skills and performance levels, create new ways to reinforce protocols, engage the staff and provide timely feedback
Acknowledges individual contributions and take disciplinary action when necessary
Prepares and leads thoughtful performance reviews
Monitors and enforces readiness for work (e.g., dressing to code and bringing all required tools to assigned play stations)
Manages inventory for the department and communicate needs to management
Makes recommendations for product changes as needed
Participates in Lead Meetings, Staff Meetings, Training Opportunities and other resort activities as required
Communicates openly, respectfully and constructively with the Management Team to solve problems, exchange ideas and achieve company objectives
Assist with evacuation of all animals if an emergency occurs