Day Time Shift Lead

Playa Bowls • Indianapolis, IN

2d • $14 - $15 • Onsite

About The Position

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014, with a mission to bring superfruit bowls to the masses using the freshest, highest quality ingredients and providing a fantastic in-store brand experience. What began as a small operation has flourished into a 300+ unit operator and franchisor. The company's rapid growth has created an opportunity for an individual to help continue growing the brand. The Shift Leader is considered an extension of management and may be trusted with the shop during times when management is not present. Shift Leaders should be comfortable delegating tasks and excel at doing so in a manner that prioritizes the needs of the shop. This role is ideal for someone who enjoys fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun.

Requirements

• Must be over 18
• Must be available to work 5 morning shifts a week, minimum of 30 hours a week
• Must be available weekends but expected to work as the business dictates
• Must pass the required PB Food Safety certification requirement within 3 months of employment
• Committed to delivering exceptional customer service by providing friendly, attentive service and ensuring satisfaction with every guest interaction.
• Ability to lead by example and adhere to company policies to foster a positive and collaborative work environment and support team development.
• Proven ability to remain flexible and adaptable in a fast-paced dynamic environment, quickly adjusting to changing priorities and customers’ needs to maintain seamless operations.
• Skilled at prioritizing multiple responsibilities simultaneously, such as managing team productivity and assisting with customer service.
• Clear and effective communication with team members, managers, and customers with the ability to delegate tasks and provide instructions concisely.
• Ability to stay composed and think quickly under pressure, handling disputes or challenges among team members or customers professionally and calmly
• Demonstrate empathy, understanding and active listening skills when addressing concerns or ideas towards team members and customers
• Ensuring adherence to food safety standards and operational protocols and monitoring team performance to ensure quality in product preparation and presentation

Nice To Haves

• Passion for fruit, superfoods, and all things healthy

Responsibilities

• Manage and maintain the quality of food, discarding product when necessary
• Delegate work to employees in an appropriate and responsible manner
• Responsible for leading opening and closing shifts
• Manage and issue refunds
• Solve customer issues in a polite and professional manner
• Manage and record inventory levels throughout the shift and at the end of the night
• Count the register, safe, and deposit
• Communicate effectively with management regarding any issues throughout the shift
• Ensure that all tasks are completed in a timely manner and in accordance with company standards
• Lives the Playa Bowls mission, purpose, and values

Benefits

• Competitive Pay + Tips
• Professional Development
• Vibrant Work Culture
• Employee Discounts (50% off on shift, one free bowl on shift, 30% off off the clock)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed