Day Support Administrator

Cornerstone Support Services, Inc.•Mechanicsville, VA

11d

About The Position

Cornerstone Support Services is a mission-driven non-profit dedicated to providing exceptional residential and cutting edge day support services to individuals with intellectual and developmental disabilities. Were looking to shift the paradigm of traditional day support, and are seeking an enterprising leader to accomplish this. The Role As the Day Support Administrator, you will lead the overall transformation, collaboration, and quality oversight of our Day Support program. From coordinating services, to ensuring every participants goals are front and center, you'll play a vital role in shaping experiences that truly matter. You won't just manage a program, you'll transcend the environment where individuals thrive, achieve their goals, and feel valued every day.

Requirements

5+ years in human services, residential, or day support settings serving individuals with I/DD
2+ years of supervisory or leadership experience in a comparable setting
Demonstrated experience with documentation review, quality assurance, and regulatory compliance
Experience managing complaints, investigations, and corrective action plans
Strong knowledge of PCRs, Part V documentation, ISPs, and applicable regulations
Excellent organizational, problem-solving, and time-management skills
Strong written and verbal communication skills
Proficiency in EHR systems and Microsoft Office Suite
Commitment to person-centered practices, dignity, and individual rights
Valid driver's license and reliable transportation
Ability to pass criminal background check, child abuse clearance, and FBI fingerprint check
Current CPR/First Aid certification (or ability to obtain upon hire)
Must meet all state-mandated and organizational training requirements

Nice To Haves

Bachelor's degree in Human Services, Social Work, Psychology, or related field

Responsibilities

Oversee daily operations in a safe, structured, and person-centered environment
Develop and monitor program schedules, activities, and service delivery plans aligned with participant goals
Collaborate with the Director and interdisciplinary team for continuity of care
Maintain compliance with all applicable federal, state, and local regulations
Directly supervise DSPs, Program Specialists, and assigned staff
Conduct regular performance evaluations, coaching sessions, and one-on-ones
Coordinate staff scheduling to maintain appropriate participant-to-staff ratios
Lead recruitment, hiring, and onboarding of new team members
Review and approve all program documentation including PCRs, Part V documents, and ISPs
Conduct quality control audits on case files, service records, and program notes
Monitor and address documentation deficiencies with corrective action plans
Ensure all records comply with HIPAA and organizational privacy policies
Act as the primary contact for complaints and concerns from participants, families, and staff
Investigate incidents, document findings, and implement corrective actions
Facilitate conflict resolution in a professional and empathetic manner
Ensure timely and accurate incident reporting to regulatory bodies
Conduct program audits and observations to assess service quality and safety
Develop and implement quality improvement initiatives based on audit findings
Stay current with regulatory changes and best practices in the I/DD field
Other duties as assigned