TRC - Day Services Supervisor

The Resource Center•Jamestown, NY

21h•Onsite

About The Position

The Day Services Supervisor is responsible for carrying out the Day Services mission by ensuring the smooth, efficient, and effective operation of an assigned Day Habilitation Program. This role involves supervising program staff, assisting them in providing quality services to Day Habilitation participants, and ensuring that services and program records comply with all applicable regulations and standards. As part of the management team, the supervisor contributes to developing and implementing program guidelines and procedures to achieve the agency and program mission.

Requirements

Ability and willingness to work in a cooperative and professional manner with others both within and outside of the department and organization.
Commitment to the department and the Agency.
Motivation to continually improve services for those individuals served.
Knowledge of or ability to learn regulations governing Day Habilitation Programs in New York State.
Self-direction and the ability to organize time well and manage multiple responsibilities effectively and in a timely fashion.
Reliability, adaptability, and good judgment.
Excellent verbal and written communication skills.
Ability to complete all necessary reporting in a timely manner.
Physical condition commensurate with the demands of the job.
Day Services Supervisor I: High school diploma or GED plus five (5) years work experience with favorable work history, preferably in a field of human services; Minimum of one (1) year of which was management/supervisory/administrative capacity.
Day Services Supervisor II: Associate Degree plus five (5) years work experience with favorable work history, preferably in a field of human services. Minimum of one (1) year of which was management/supervisory/administrative capacity.
Day Services Supervisor III: Bachelors Degree plus five (5) years of progressive work experience, preferably in a field of human services. Minimum of one (1) year of which was management/supervisory/administrative capacity. Minimum of two (2) years of which were management/supervisory in nature.
Experience serving individuals with disabilities, including treatment/service planning strongly preferred.
Experience serving individuals with disabilities, including treatment/service planning and experience supervising direct care and direct support staff preferred.
Experience serving individuals with complex behavior and/or medical concerns strongly preferred.
A degree can be substituted for experience as cited above on a year for year basis.
Management reserves the right to fill vacant positions with individuals who possess advanced education as necessary.
Participation in agency Leadership Career Path maybe substituted for one (1) year of management/supervisory experience.

Nice To Haves

Experience serving individuals with disabilities, including treatment/service planning strongly preferred.
Experience serving individuals with disabilities, including treatment/service planning and experience supervising direct care and direct support staff preferred.
Experience serving individuals with complex behavior and/or medical concerns strongly preferred.

Responsibilities

Provides administrative supervision of assigned Day Services staff, including hiring, firing, discipline, performance evaluation, in-service education and training, and ensuring adequate staffing.
Conducts staff meetings and approves staff schedules, ensuring sufficient staffing for the department.
Coordinates groups and staffing for rooms/programs daily to ensure adequate coverage.
Handles attendance records and staff requests for time off through the time and attendance system.
Coordinates staff orientation with the Training Department and ensures new hires and regular staff receive ongoing trainings.
May develop new trainings based upon department need.
Oversees all aspects of the workforce including timely completion of new hire paperwork, disciplinary action, and other personnel-related matters.
Handles daily issues that arise, ensuring staff have the necessary materials and equipment to implement program plans and follow daily lesson plans.
Works with other agency departments (e.g., Maintenance, Environmental Services, Information Technology, Transportation) to resolve issues.
Communicates with the Residence Coordinator Supervisor/designee regarding any issues involving participants, staff, or facilities.
Maintains ongoing awareness of and ensures compliance with pertinent government regulations, agency and program policies and procedures, including policies outlined in the collective bargaining agreement.
Works closely with Supervisors and Habilitation Specialists/Case Managers to ensure smooth delivery of day habilitation and/or individual treatment plans to all participants.
Reviews any corrective actions taken and notifications made to ensure they are adequate per policy/procedure.
Ensures any recommendations resulting from investigation into incidents are addressed.
In conjunction with the Residence Coordinator Supervisor/designee, ensures fiscal stability of respective programs and services.
Maintains open communication between all parties to ensure ongoing positive support for participants.
Serves as liaison with other TRC departments and outside providers.
Participates in various committees and meetings as needed or assigned, representing Day Services.
Actively participates in IDD Services Management Team meetings.
Ensures Evacuation Plans are current.
Oversees the intake of new participants into the day habilitation program in assigned areas of responsibility.
Maintains Day Services program policy and procedure manual including development, revision, and implementation as needed or assigned.
Ensures facility maintenance and cleaning are completed as necessary, in conjunction with TRC Maintenance and Environmental Services.
Ensures appearance and operation of the facility meets requirements.
Makes recommendations on the purchase of vehicles, ensures regular maintenance on vehicles, and ensures timely completion of repairs as necessary.
Works with other departments in sharing of vehicles, per Vehicle Optimization Group recommendations.
Assists with response to deficiencies from audits, internal reviews of the program, and/or Medicaid surveys and implements Plans of Corrective Action for any identified deficiencies.
Periodically checks to ensure that daily, monthly/quarterly and annual reporting is complete, accurate, and submitted in a timely manner.
Assists in ongoing evaluation of program effectiveness by completing internal Quality Assurance Reviews and Supervisor observations.
Reviews Lesson Plans to ensure activities are person-centered, functional, age-appropriate, and of good quality.
Participates in ISP/Life Plan and team meetings as needed to address participant issues.
Addresses and works to resolve any issues with the coordination of behavioral, medical, clinical services.
Participates in Council of Quality Leadership certification and Personal Outcome Measurements by becoming an interviewer and completing interviews as required annually.
Expected to work a minimum of 4 holidays per year within designated home.
Other duties as assigned by the Residence Coordinator Supervisor/designee.