Day Program Supervisor

DePaul Community Resources•Fishersville, VA

13h•Hybrid

About The Position

DePaul Community Resources seeks a Full-time (37.5 hour workweek) Day Program Supervisor in the Fishersville office location. The Day Program Supervisor oversees the daily operations of the Day Support Program by providing direct supervision, guidance, and performance management to Direct Support Professionals. This position ensures that individuals with developmental disabilities receive high‑quality, person‑centered services through effective staff leadership, accurate documentation, and adherence to regulatory requirements. The Day Program Supervisor coordinates service planning, monitors individual progress, and maintains communication with families, referring agencies, and care providers. This role is responsible for staff training, scheduling, problem‑solving during program activities, and ensuring all program records, reports, and billing are completed accurately and on time. The position promotes professionalism, teamwork, and service excellence while supporting the overall functioning and compliance of the Day Support Program.

Requirements

A minimum of a Bachelor's degree in a human services field and at least three years of experience serving individuals with Intellectual and/or Developmental Disabilities is required
Knowledge of office and records administration techniques and procedures
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
Knowledge of Microsoft Office Word, Outlook, SharePoint, Teams, and virtual meeting applications such as Zoom, Webex, Google Meet
Knowledge of DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS and DMAS
Knowledge of relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property
Knowledge of methodologies and resources used to assess the needs of the listener or audience to share information or engage in ongoing communication
Skill/Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Skill/Ability to use verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work
Skill/Ability to use standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, computer, shredder
Skill/Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skill/Ability to collect and analyze data
Skill/Ability to develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates
Skill/Ability to work collaboratively within a team environment and build strategic relations with community partners, coworkers, management, and business associates
Skill/Ability to communicate effectively in both oral and written form
Skill/Ability to make arithmetical computations
Skill/Ability to operate a personal computer with a general understanding of MS Office Suites, virtual meeting software, the Internet, and department or program-specific software
Skill/Ability to observe and evaluate service plan objectives for individuals served
Skill/Ability to analyze and prepare concise and accurate documents, reports, and correspondence
Skill/Ability to effectively market the programs and services of the department
Skill/Ability to train others
Skill/Ability to assist with the general upkeep and cleaning of office areas and agency vehicles
Skill/Ability to exercise sound judgment and critical thinking in decision-making and solving various work-related situations
Skill/Ability to learn and comply with policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility
Skill/Ability to read and understand information and ideas presented in writing
Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued
Demonstrate professional composure in difficult and stressful situations
Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work
Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records, with no disclosure to others without needing to know
Current DMV driving record with results that comply with insurer guidelines
Drug and alcohol screening with satisfactory results stipulated by applicable governing, funding, or regulatory agencies
Documentation of a PPD test, chest x-ray, or screening from a qualified medical professional indicating the absence of TB
Criminal and child protective services background report
Shall not have been convicted of any barrier crime(s) on the criminal background report.
Will have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.

Nice To Haves

Case management or service coordination experience
Previous supervisory experience

Responsibilities

Supervise, coach, and support Direct Support Professionals to ensure consistent, high‑quality, person‑centered services.
Provide ongoing training and mentoring to DSPs in communication, behavior support, and daily program practices.
Monitor DSP performance through regular observations, feedback sessions, and documented evaluations.
Train new staff in the required documentation for the programs, services, and goals of the individuals served
Create and manage staff schedules, assignments, and daily coverage to maintain required ratios and smooth program operations.
Ensure DSPs accurately complete documentation, including daily notes, incident reports, and progress tracking.
Inform the Day Program Manager of any issues that arise.
Complete all required yearly training by December of each year.
Screen referrals and submit them to the Day Program Manager for approval, and coordinate admissions
Consult with referring agencies, care providers, and residential social workers regarding individual progress, needs, and service coordination.
Develop service plans for each individual using information from individual and team observations and input, and through the completion of assessment materials.
Ensure service plans are completed on time and are an accurate representation of the individuals' learning and assistance needs
Initiate and coordinate individual service plan meetings as needed
Report on individual progress, needs, and behaviors at Annual and Quarterly meetings as scheduled
Intervene and guide DSPs as individual emergencies arise
Provide mentoring services (training and personal care) with individuals as needed
Meet all paperwork, reporting, and deadline requirements
Complete: Release of Information forms, Human Rights Forms, Emergency Medical Forms
Complete discharge summaries as required.
Forward charts to be closed to the Quality Improvement within 30 days of discharge
Enter billing in extended by Wednesday weekly.
Review DSP progress notes and observe individual/staff interactions in order to teach DSPs how to teach skills to individuals effectively.
Complete Annual Reviews, Quarterly Reviews, and progress notes and data sheets after assessing the individual's status and forward them to the referring agency.
Audit individual charts periodically for completeness and ensure required annual forms are updated and filed.
File and mail quarterly reports as required.
Assist the Finance Department in tracking and resolving billing problems
Lead team meetings and communicate program updates, expectations, and policy changes clearly to DSP staff.
Address staff performance deficiencies and workplace conflicts in a timely and professional manner, implementing corrective actions in accordance with organizational policies and procedures
Conduct and document monthly Day Support Program smoke alarm and fire drill tests
Monitor program supplies and equipment needs, ensuring timely ordering and inventory management to support daily operations