Day Program Specialist

Goodwill Greater Milwaukee & Chicago•Wauwatosa, WI

4d•Hybrid

About The Position

The Day Program Specialist assesses, develops, and implements programming for participants, including job readiness, independent living, education, training needs, and support needs. This role implements teaching and strategies to achieve the goals for the organization, case management services, employment support and training for Goodwill Day program participants. The Specialist implements, revises, and sustains policies, procedures and programs, and typically works on projects and initiatives that span 1 day – 12 months.

Requirements

Two years of college education or experience equivalency, and a minimum of 1 year experience.
Valid driver’s license and driving record, which meets insurance, company criteria.
Must have own vehicle or reliable transportation.
Obtain and maintain first aid/CPR and Medication Management certification.
Work experience in a recreational or human service field.

Nice To Haves

Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Responsibilities

Assess, develop, and implement programming for participants, including job readiness, independent living, education, training needs, and support needs.
Develops, implements, and monitors individualized development plans by establishing appropriate goals and objectives for program participants.
Maintain accurate and up to date case file records in compliance with agency, CARF and contract requirements.
Follows up to ensure attendance and analyzes progress towards goal achievement for assigned program participants.
Provide direct support with activities and services based on individual participant or program staffing needs.
Assess individual needs, strengths and interests.
Develop and implement person-centered Individual Plans and objectives with input from participants and stakeholders.
Attend, organize and participate in interdisciplinary staffing and team meetings.
Build and maintain relationships with parents, primary care givers and funding sources.
Assist with the development of community resources to help participants maintain/improve communication, socialization, daily living skills, community integration and recreation/leisure interests.
Utilize participant and stakeholder input to improve activities or services.
Ensure the vehicle is clean and outing bag is well stocked and up to date.
Maintain van logs and maintenance.
Complete annual van training and compliance requirements.
Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.
Periodically serves as a team member or subject matter expert on formal or department projects.
Effectively engages in change affecting her/him, communicating appropriately with supervisor.
Follows through on learning, skill building, and practice necessary to adapt to change.
Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.
Works in compliance with established procedures.
Serves as an ambassador for Goodwill in the wider community.
Participates in volunteer opportunities as schedules and interest permit.
Responsible for completing other duties/responsibilities as assigned.