TRC - DTX Administrator

Dayforce•Dunkirk, NY

5d•Onsite

About The Position

The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities. The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll. The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life. This role ensures that Day Habilitation services are provided in a smooth, effective and appropriate manner; ensures that services and program records are in compliance with regulatory and agency requirements; carries out the agency and program mission in implementing program guidelines and procedures. It also ensures coordination of Day Habilitation services throughout the county through providing leadership and direction to the Day Habilitation Management Team and program staff. The role supervises and assists staff in helping Day Habilitation participants meet their needs while striving to obtain their independence, individuality, integration and productivity.

Requirements

Strong leadership and teambuilding skills, including directing others, developing direct reports, motivating others, and confronting direct reports as needed.
Managerial courage and effective supervisory and quality decision-making skills.
Strong interpersonal savvy and interpersonal skills including compassion, composure, approachability, integrity, trust, ethics, and values consistent with the agency mission.
Action-oriented, comfortable dealing with ambiguity, and managing multiple and diverse demands.
Self-directing with organizational agility, and strong/effective organizational and problem-solving skills, including the ability to establish and adhere to priorities.
Knowledge of or ability to learn Day Habilitation Services for the Developmentally Disabled, including regulations and policies and procedures governing The Resource Center and assigned area(s).
Computer skills sufficient to carry out assigned duties.
Willingness and ability to travel for work as needed or assigned.
Physical condition or reasonable accommodation(s) commensurate with the demands of the job.
Masters degree and one (1) year related experience in an administrative/supervisory capacity; OR Bachelors degree and three (3) years related experience, a minimum of one (1) year of which must be in an administrative/supervisory capacity.
Valid driver’s license and ability to travel for work or equivalent accommodations required.

Nice To Haves

Experience in a program serving the developmentally disabled.
Experience in service coordination.

Responsibilities

Provide administrative supervision of assigned staff, including hiring, firing, discipline, performance evaluation, in-service education and training, and ensuring adequate staffing levels.
Develop and maintain adequate staffing requirements within budgetary constraints while scheduling to maintain necessary services.
Coordinate staff orientation with Day Supervisors and assist in identifying additional staff training needs and development.
Oversee all aspects of the workforce, including progressive discipline and timely completion of personnel-related matters.
Maintain effective communication with facility staff through formal and informal visits and participate in staff meetings.
Ensure the continuous direction and functioning of all Day Habilitation activities and services, including eligibility determination, scheduling, organization of program services, and team participation in Individual Service Plan meetings.
Ensure each participant receives appropriate, meaningful services and that all regulatory and program documentation, monitoring quality, consistency, and timeliness of services and records are maintained.
Ensure completion of participants’ daily attendance and services records, and that vouchering and billing processes are completed appropriately and timely.
Participate in the development, revision, and implementation of procedures for program manuals.
Complete and submit on-site visit forms monthly, noting any items requiring follow-up and establishing dates for correction.
Note and report any maintenance issues to the Residence Coordinator/Day Services for follow-up.
Ensure assigned facilities maintain compliance with all regulations and actively participate in the survey process.
Develop/maintain records and management information systems as needed.
Participate in agency and I/DD Quality Assurance/Quality Improvement visits and provide follow-up on any issues noted.
Participate in the development of Outcomes and Performance Targets and oversee their implementation and tracking.
Positively represent the I/DD Services Division through active participation on agency committees, public meetings, conferences, and community activities.
Actively participate in assigned meetings and I/DD Management meetings.
Advise Residence Coordinator Supervisor/Day Services and Director of I/DD Services of any issues involving individuals, staff, or facilities.
Understand and ensure departmental adherence to agency-wide policies and procedures, as well as, policies outlined in the collective bargaining agreement.