Part-time Day Concierge (Saturday & Sunday, 7AM - 3PM)

Dweck Properties•Arlington, VA

6d•Onsite

About The Position

As our Day Concierge, you will be the first person people see as they walk into the building and the first voice they hear when they call in. You'll be involved in so many things throughout the day that'll make the time go fast. This is not a position where you'll just sit behind a desk answering phones. Oh, no. This shift is usually the busiest with the highest traffic volume - in-person and over the phone. You'll be the go-to person for everyone in the building. You'll handle resident requests, log incoming packages and sometimes drop-off to residents' doors, plan resident social events, coordinate maintenance requests and help the office team. You're the glue that keeps the community together.

Requirements

Experience in a customer service role like in hospitality, retail, or property management (training provided if no experience).
Ability to sit or stand for long periods of time.
Ability to lift, push, pull up to 50 lbs.
Attendance at Dweck’s New Hire Orientation is required and takes place on the second Monday of each month from 9:00 AM to 5:00 PM at our Headquarters in Washington, DC. This is a fully paid day.
Agreement to attend orientation by accepting the offer.

Responsibilities

Greet incoming guests and residents along with their furry family member. If they're a guest, find out how you can help and guide them in the right direction.
Answer incoming calls to find out how you can help and transfer them to the person who can better help them.
Receive incoming mail and packages. Log packages and give to resident at the desk or drop-off to resident's door upon request.
Conduct package audits to ensure delivery and improve efficiency of package handling.
Assist residents with emergencies, requests, or concerns (e.g., lockouts, restaurant reservations, clubroom reservations, guest parking passes, noise complaints, unkind neighbor behavior).
Respond and coordinate service requests with the maintenance team within 24 hours. If it's an emergency, follow protocol to make sure its handled right away. After the request has been taken care of, follow up with resident to make sure they are happy.
Plan resident social events following a theme of the month or planning something entertaining.
Assist the office team with administrative tasks.