Part-time Day Concierge (Saturday & Sunday, 7AM - 3PM)
About The Position
As our Day Concierge, you will be the first person people see as they walk into the building and the first voice they hear when they call in. You'll be involved in so many things throughout the day that'll make the time go fast. This is not a position where you'll just sit behind a desk answering phones. Oh, no. This shift is usually the busiest with the highest traffic volume - in-person and over the phone. You'll be the go-to person for everyone in the building. You'll handle resident requests, log incoming packages and sometimes drop-off to residents' doors, plan resident social events, coordinate maintenance requests and help the office team. You're the glue that keeps the community together.
Requirements
- Attendance at Dweck’s New Hire Orientation is required on the second Monday of each month from 9:00 AM to 5:00 PM at Headquarters in Washington, DC.
- Experience in a customer service role (e.g., hospitality, retail, or property management).
- Ability to sit or stand for long periods of time.
- Ability to occasionally handle light packages.
Nice To Haves
- Aspiring to become a leasing consultant (as this role offers a learning opportunity).
Responsibilities
- Greet incoming guests and residents along with their furry family member.
- Answer incoming calls and transfer them to the appropriate person.
- Receive, log, and deliver incoming mail and packages.
- Conduct package audits to ensure delivery and improve efficiency of package handling.
- Assist residents with emergencies, requests, or concerns (e.g., lockouts, reservations, guest parking passes, noise complaints, neighbor disputes).
- Respond to and coordinate service requests with the maintenance team within 24 hours, and immediately for emergencies.
- Follow up with residents after service requests are completed to ensure satisfaction.
- Plan resident social events with a theme of the month or other entertaining activities.
- Assist the office team with administrative tasks.
Benefits
- Great pay including commissions
- Paid for referring new team members
- Company matched 401k
- Vacation
- Sick time
- Career and personal development training
- Fun team building events
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
