Day 2 Fraud Review Specialist

IBOC • Laredo, TX

4d • Onsite

About The Position

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Requirements

• Ability to work under pressure and meet deadlines as assigned
• Ability to utilize multiple computer applications/ programs efficiently
• Able to provide detailed explanation over the phone when required
• Self-starter that works well in a group environment
• Detail oriented and able to identify discrepancies on imaged documents
• Strong oral and written communication skills
• High School Diploma or GED equivalent
• Computer literate and have some working knowledge of Microsoft Office
• Effective English verbal and written communication skills
• Able to work flexible hours when needed
• Critical thinker
• Working knowledge or Precision as well as some knowledge or Reg CC requirements and rules
• At least 1 year of working experience, customer service or banking experience preferred

Nice To Haves

• Bilingual Spanish is a plus

Responsibilities

• Review items deposited along with the customers history based on filters used
• Look for potential concerns regarding the item in review such as alterations or variances in fonts
• Identify and escalate high priority or out of ordinary situations/requests and handle them accordingly
• Handle both inbound and outbound phone calls using proper service etiquette and active listening to ensure quality service
• Make recommendations for suspicious items
• Participate in department meetings and trainings to ensure consistent knowledge and understanding of the systems and regulatory requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED