Datacenter Program Manager - Compliance
About The Position
Microsoft’s Cloud Operations & Innovation (CO+I) is responsible for the infrastructure and foundational technologies that power Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The Datacenter Program Manager – Compliance serves as the single point of contact for metro-level datacenter audit and compliance projects, initiatives, and operational activities. The role supports compliance and audit readiness across a large-scale datacenter environment, helps onboard new facilities, and works to improve operational efficiencies. It also promotes safety, security, and the One Microsoft culture, while developing relationships with internal teams and external stakeholders. The position involves regular site inspections, corrective action planning, completion of governance and compliance controls, and maintenance of audit documentation and environmental, emergency, and business continuity plans. Approximately 25% of the work is spent on the datacenter floor to ensure standards are met across sites. The role may require flexible or non-business hours based on operational needs. Candidates must meet applicable Microsoft, customer, and government security screening requirements, including citizenship verification for certain government-customer work.
Requirements
- High school qualification or equivalent and at least 3 years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments, or equivalent experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
- Must pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
- Citizenship verification with a valid passport is required for work subject to citizenship-based legal restrictions.
- May be required to pass a Criminal Justice Information Services background check.
- Willingness to work flexible hours, non-business hours, or other schedules as operational needs require.
Nice To Haves
- Strong record of accomplishment in operational excellence.
- Ability to build productive, collaborative relationships with internal and external business partners.
- Experience managing compliance in large-scale, mission-critical infrastructure environments.
- Articulate communication and influencing skills, with credibility and the ability to negotiate successful outcomes with key business leaders.
- Strong technical skills and the ability to explain complex issues and requirements clearly.
- Ability to apply prior learning and ideas to new situations, projects, and teams, and develop creative solutions to manage risk.
- Strong business acumen, including experience working with leaders at all organizational levels.
Responsibilities
- Act as the single point of contact for metro-level datacenter audit and compliance projects, initiatives, and ongoing operational activities, including safety drills and tabletop exercises.
- Perform regular site inspections for audit readiness and compliance, and lead corrective action plans for gaps and shortfalls identified through assessments.
- Implement strategies to support overall metro compliance, onboard new facilities successfully, and continuously improve operational efficiencies related to compliance and audits.
- Complete quarterly Enterprise Governance Risk and Compliance controls, including tools audits, access reviews, wireless scans, Critical Environments assessments, and EH&S site assessments.
- Work with procedural document owners to resolve gaps identified through assessments, audits, or other observations, and maintain historical and current auditable documentation in accordance with Microsoft retention policies.
- Manage and maintain environmental, emergency, and business continuity plans and documents for the Datacenter Metro.
- Spend approximately 25% of the time on the datacenter floor to ensure standards are maintained across sites for cleanliness, stowage, 5S, in-process work, life safety, and related areas.
- Build positive working relationships with internal teams and external stakeholders.
- Promote safety, security, and compliance in datacenter operations and comply with CO+I safety programs and policies.
- Share best practices, assist others in learning roles and procedures, and mentor others.
- Learn, model, and coach Microsoft culture and values; lead through change by bringing clarity, generating energy, and delivering success.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
