Datacenter FieldOps Technician

Cynet Systems•Ashburn, VA

5d•Onsite

About The Position

The Datacentre FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex industry problems.

Requirements

High School diploma or GED equivalent.
Proficient with listed tools.
Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure).
Experience in testing and troubleshooting MMF and SMF systems (OTDR and PMLS).
3+ years of experience required.
Self-motivated, positive, professional, and proactive in process improvements.
Proficient with required tools.
Strong problem-solving, critical thinking, and communication skills.

Nice To Haves

3-5 years of fiber experience preferred.
Preferred industry certifications (Corning/FOA).
Preferred data center installation experience.
Preferred mechanical and fusion splice experience.
Preferred OSP / confined space entry experience (splicing).
Willingness to travel as needed.

Responsibilities

Support and complete all scheduled data center Moves/Adds/Changes (MACs).
Perform hardware installation MACs, including device labeling, power, and network cable connectivity.
Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix.
Manage assets, auditing, and daily work logs/ticket tracking.
Provide smart-hands assistance within specified SLA response times (on-call duties may apply).
Maintain a safe and secure operating environment and report violations.
Maintain detailed documentation and record keeping.
Follow site security protocols, badging requirements, and data protection procedures.
Ensure proper logging, securing, and documentation of media storage devices.
Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools.
Coordinate equipment/material receiving, shipping, and RMA processing.
Provide vendor and security escorts as needed.
Perform general cleaning of floor, cabinet/rack surfaces, work benches, and other areas regularly.
Support standard and emergency operating procedures for the data center.
Provide status reporting on service availability, performance, and capacity utilization.
Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards.
Coordinate equipment installation and delivery schedules per project plans.
Perform on-call duties as needed.
Perform basic copper termination.
Mount and install racks, patch panels, fiber optic hardware, and grounding.
Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets.
Install various fiber connectors (LC, Client, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber.
Terminate simplex and duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber.
Install fan-out kits including buffer tubes.
Calculate end-to-end loss budgets per TIA/EIA standards.
Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers).
Perform testing using OTDR, Fluke, and EXFO.
Troubleshoot network issues using OTDR.
Perform mechanical and fusion splicing with all fiber cable types.
Perform building entrance splices, maintenance space, and direct buried splices.