Datacenter and Backup Administrator II
About The Position
The Datacenter and Backup Administrator supports reliable operation of the university’s enterprise data centers and backup services. The role performs hands-on data center work, equipment installation and cabling, and coordinates maintenance and vendor activities. It monitors and administers backup operations in the Commvault Cloud environment, resolves routine backup and data center tickets, and works closely with the Private Cloud Architect and Manager on data center and backup solutions. This position is based on-site at UCF, with the on-site presence identified as an essential function. The regular schedule is Monday through Friday, 8:00 AM to 5:00 PM. The role requires a valid Class E driver’s license and may involve driving to locations on and off campus for university business. Minimum qualifications are a bachelor’s degree and two years of relevant experience, or a high school diploma (or equivalent) and six years of relevant work experience in lieu of a degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Requirements
- Bachelor’s degree and 2 years of relevant experience; or a High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of a degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
- A valid Class E driver’s license.
- Authorization to work for any U.S. employer; visa sponsorship and H-1B transfers or employment-based visa processing are not available.
- Ability to work on-site at UCF as the primary work location.
Nice To Haves
- Experience supporting enterprise data center operations, including equipment installation, rack and stack activities, structured cabling, hardware lifecycle management, and facility maintenance.
- Experience administering or supporting enterprise backup and recovery platforms, preferably Commvault Cloud, including backup monitoring, restores, retention management, troubleshooting, and recovery testing.
- Knowledge of data center infrastructure concepts, including servers, storage systems, networking, power distribution, cooling systems, environmental monitoring, and physical security controls.
- Experience working within IT service management (ITSM) environments and following incident, request, change management, and documentation processes using a ticketing system.
- Demonstrated ability to collaborate effectively with technical teams, vendors, and stakeholders while managing multiple priorities in a fast-paced operational environment.
- Experience creating and maintaining technical documentation such as equipment inventories, rack elevations, network and cabling records, standard operating procedures, diagrams, and knowledge base articles.
Responsibilities
- Perform routine inspections and hands-on maintenance in enterprise data centers and related technology facilities.
- Install, rack, cable, label, move, and remove server, storage, network, power, and supporting equipment according to established standards.
- Assist with environmental, power, cooling, physical access, cleanliness, capacity, and equipment organization activities.
- Coordinate scheduled maintenance, deliveries, site access, escorts, and technical work performed by internal teams and external vendors.
- Support incident response and after-hours maintenance activities when data center conditions or service needs require attention.
- Monitor backup jobs, system alerts, protection coverage, and success rates in the Commvault Cloud backup environment.
- Investigate routine backup failures, coordinate corrective actions, rerun jobs when appropriate, and escalate complex issues.
- Process backup, restore, retention, and access requests according to established procedures and approvals.
- Assist with backup policy implementation, reporting, capacity monitoring, platform maintenance, and recovery testing.
- Complete routine data center and backup incidents, service requests, tasks, and change records within established service expectations.
- Troubleshoot equipment connectivity, cabling, hardware access, and backup status issues.
- Provide remote-hands support for infrastructure, cloud, networking, storage, security, and application teams, as well as campus stakeholders.
- Communicate ticket status, findings, risks, and required actions to customers and technical partners.
- Work closely with the Private Cloud Architect and Manager to evaluate and implement data center and backup improvements.
- Coordinate infrastructure changes with server, storage, network, facilities, cybersecurity, and application teams.
- Support equipment lifecycle planning, capacity reviews, technology refreshes, and vendor activities.
- Assist with backup configuration for new or changed systems and participate in maintenance windows, recovery exercises, and audits.
- Maintain accurate rack elevations, cable records, equipment inventories, procedures, diagrams, ticket notes, and knowledge articles.
- Follow physical security, change management, safety, equipment handling, and data protection requirements.
- Produce routine backup and data center operational reports and recommend improvements to monitoring, documentation, maintenance, and service reliability.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and life insurance
- Flexible Spending and Employee Assistance Program
- Paid annual and sick time off and paid holidays
- Retirement savings options
- Employee discounts, including tickets to many Orlando attractions
- Education assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
