Database Services Assistant

ARKANSAS MUSEUM OF FINE ARTS•Little Rock, AR

2d•Onsite

About The Position

The Database Services Assistant plays an essential role in supporting the museum’s Membership and Development departments by managing donor and member data, ensuring the accuracy and integrity of records, and providing data analysis and reporting. This position works closely with the Database Services Coordinator and membership and development teams to optimize database usage, streamline processes, and support fundraising, membership retention, and donor engagement efforts.

Requirements

Bachelor’s degree or equivalent experience in a relevant field (e.g., business administration, nonprofit management, data management).
Experience working with customer relationship management (CRM) systems, donor databases, or membership management platforms such as Raiser’s Edge, Salesforce, or similar.
Strong proficiency in Microsoft Office Suite, particularly Excel, for managing and analyzing large datasets.
Excellent attention to detail, organizational skills, and accuracy in data entry.
Strong communication skills and ability to work collaboratively with staff across the development and membership teams.
Interest in or experience with museum fundraising, membership programs, or nonprofit development work.
Ability to work occasional nights or weekends for related events/activities.

Nice To Haves

Previous experience working with a nonprofit, museum, or cultural institution’s CRM.
Knowledge of donor management, fundraising principles, and membership strategies.
Experience with data extraction, analysis, and report building for fundraising and membership purposes.
Familiarity with data privacy and security best practices in nonprofit organizations.

Responsibilities

Assist in the daily management and maintenance of the museum’s membership and donor database (Tessitura).
Perform accurate data entry and updates for memberships and donor records.
Conduct regular audits to verify data integrity, identify duplicates, and ensure adherence to AMFA and best practices in data management.
Collaborate with the Database Services Coordinator to implement data-cleaning projects, system upgrades, and process improvements and other database maintenance.
Assist in developing and maintaining documentation for database processes and procedures.
Help maintain data privacy and compliance with regulations such as GDPR or CCPA.
Assist with Donor Events, including event forms, logistics and RSVPs.
Assist with layout, review and sending invitations through WordFly.
Research donor prospects.
Assist with mail merges, printing and other administrative duties, as needed.
Arrive on time and ready to work, as scheduled.
Maintain an accurate record of time worked using web-based time and attendance system.
Work occasional mandatory overtime, as necessary.
Work in a professional and cooperative manner with other AMFA associates and employees.
Maintain a professional, neat, clean, well-groomed appearance.
Assist with other duties as assigned.