Database Management Specialist

ACRT•Denver, CO

2d•Hybrid

About The Position

At ACRT, Inc., we prioritize safety and our people. We are the only independent national vegetation management consulting firm, allowing us to focus on our clients. We are seeking driven individuals with good customer service skills who enjoy the outdoors and appreciate the support and independence we offer. We provide qualified training opportunities to help our customers reach their fullest potential and prepare them for their work. The Database Analyst reports to the Operations Manager or Supervisor and plays a key role in tracking data within the vegetation management software. This position demands a high degree of organization and excellent attention to detail.

Requirements

High School Degree or GED
1 year of experience in office management, office administration, or customer service.
Must possess a valid driver’s license.
Proficiency in data entry, typing, and basic computer skills.
Microsoft Office Suite, especially Excel (Lookups, Pivot Tables, etc.)

Nice To Haves

Associate’s degree in administration or communications
2 years of experience in office management, office administration, or customer service.
Self-starter with excellent interpersonal skills, ability to multi-task, and work independently and as a team.
Excellent communication skills, comfortable interacting with senior management.
Demonstrated critical thinking skills and ability to exercise good judgment to make good business decisions.

Responsibilities

Monitor tree ticket database for stages (e.g., Received from customer, reviewed, disposition result).
Monitor tree ticket database to ensure timelines are being kept.
Monitor circuit maintenance work for current completion and stages.
Monitor circuit maintenance work to ensure timelines are being kept.
Provide reports on any aspect of the vegetation management program captured by Xcel’s work studio software upon request from Xcel.
Complete field verification quality assurance reviews of data if needed.
Monitor and update expected timelines for various vegetation management work based on circuit data collected by various vendors.
Assist ACRT groups on projects as needed.
Communicate with customers in a professional and helpful manner.
Maintain knowledge of client’s policies and procedures.
Communicate client’s policy and procedures to the client’s customer base in a simple and understandable manner.
Answer and handle a heavy volume of phone calls from customers.
Perform other duties as assigned.